Operations | Monitoring | ITSM | DevOps | Cloud

September included five new NinjaOne releases and hotfixes, providing a variety of new features and capabilities across scripting, documentation, ticketing, and more. Let's dive in.

Although network inventory documentation isn’t the most glamorous task, it is essential for the success of any IT department. According to Steady Networks, “Workers spend about 22 minutes each day dealing with some type of IT issue.” An accurate network inventory can greatly reduce the time it takes for internal IT to identify and solve issues.

The way that many organizations are operating has fundamentally changed over the past few years, and IT has been forced to evolve to keep pace. The good news is many teams are seeing their budgets for new tools and services increase. The bad news is the additional tooling doesn’t appear to be making a dent in IT support workloads (at least not yet). According to Zendesk, tickets filed by corporate employees jumped 31% last year.

Wouldn’t it be great if all business transactions could be conducted over lunch and executed with a handshake? It would sure cut down on the paperwork. Unfortunately, business is far too complicated for the kind of vagueness and misunderstanding that would arise from such a deal. Everything needs to be in writing. Love them or hate them, those piles of paperwork are your allies. This is especially true when evolving your business from a break/fix model to managed services.

Data is essential to a business, but too often the necessary precautions are not in place. Many small businesses are just one small data disaster away from going out of business. What’s worrying is that 3 out of 4 small businesses have no backup strategy or disaster recovery plan in place to prevent this from happening. This lack of preparation can bring a halt to business operations or cause an organization to go out of business.

All businesses and organizations have assets that are essential for their success, so it makes sense that the demand for asset lifecycle management services rises every year. A SkyQuest report on the asset management market claims, “The global asset management market was valued at $250.12 billion in 2021, and it is expected to reach a value of $1113.53 billion by 2028.” Discover how asset lifecycle management works and benefits businesses around the globe.

When submitting a warranty request for a device on your network, you’ll likely need to have important device information handy, such as the serial number. Rather than getting caught up in a game of telephone with the end-user, all relevant information for any devices is conveniently pulled in through the NinjaOne console.

G2 reports that nearly 70% of IT professionals state that IT environments have increased in complexity compared to just two years ago. More complex IT environments suggest the need for increased monitoring and management to ensure that all components efficiently work together. When you add more applications and software to IT management, it can complicate the management process if solutions don’t integrate or there isn’t structure with how the applications work together.

Keeping track of and maintaining IT assets is essential for a successful business. However, Capterra reports that businesses are reacting instead of preventing maintenance issues 80% of the time. Proactive IT asset management is made possible with a current and accurate IT asset inventory.