Operations | Monitoring | ITSM | DevOps | Cloud

Onboarding is an in-depth process that sets the stage for relationships with Managed Service Providers (MSPs) and their customers. Perfecting the onboarding experience will give customers the confidence that choosing an MSP to manage their IT was, and is the best choice. A poor first impression can damage credibility, so it’s vital to have a solid plan in place.

As more and more IT organizations move towards containerized workloads and services, it is more important than ever to have insight into the containers and the services running within. Leading the container orchestration charge is Kubernetes (aka k8s – the 8 represents the letters omitted from the middle of the word). In fact, about two-thirds of IT engineers have seen their Kubernetes option increase during the pandemic as there becomes more need for scaling and performance.

Automation has become the backbone for businesses wanting to stay afloat in the highly competitive markets today. Managed Service Providers (MSPs) are among those reaping heavily from IT automation processes. The benefits MSPs obtain from IT automation include lower costs, reduced errors, and increased productivity. With automation, MSPs can acquire better data, become more reliable, and scale their operations.

If something isn’t working as expected, your customers will want to know. How quickly did you know that AWS’s us-east-1 region was having issues? Was it from an article online? Customer requests flooding into your support queue? A tweet?? Not being able to get into a PUBG match? Or speaking of matches, were you unable to message your last Tinder connection?

Without unified observability, it’s stressful not having complete visibility into your application. Plus, it contributes to risky deployments. Yet we hear that many developers have poor visibility into what powers production code. Without transparency into their apps, developers cannot see: You can try navigating tickets, permissions, and dashboards that don’t tell the right story, but there are ways to solve this problem.

At LogicMonitor, the success of our customers is our biggest priority. Through product training, guidance, and support, we strive to help you optimize the maximum value out of your LogicMonitor investment. That is why we are delighted to introduce LM Concierge; the most robust, exclusive support and services offering for Enterprise customers to take their LogicMonitor journey to the next level.

Microservices are becoming increasingly popular and are considered to be the next flexible, scalable, and reliable approach. Without a doubt, many developers are rethinking their application development methods. However, while many have been quick to jump on the microservices bandwagon, it’s not a decision that you should make lightly.

The Windows Event log is an essential tool for administrators to investigate and diagnose potential system issues, but it can also be a daunting task to gain real value and separate useful log entries from noisy non-essential activity. Depending on the level of logging that can be useful, Windows events can span system issues, application-specific issues, and also dive into security type issues around unauthorized access, login failures, and unusual behavior.

Implementing SLAs, SLIs, and SLOs in an observability suite is now business-critical. Over time, a company’s decision-makers can add a burdensome number of KPIs that force servers and other IT assets to devote excessive processing time to business intelligence. Eventually, the burden becomes so great that employees, managers, and executives start to complain about the system’s sluggishness. Developers know that they need to strike a balance between business needs and IT processes.

Sifting through logs in real-time or post-mortem to pinpoint the problem can take hours – and is often like trying to find the needle in the alert/log haystack. Further, keeping the troubleshooting process efficient can be a challenge due to context switching and relying on manual interpretation of events and technology-specific knowledge.