Operations | Monitoring | ITSM | DevOps | Cloud

Diamond mining is recognized as a dangerous occupation, causing serious accidents for mineworkers across the globe. Often times, these incidents turn out to be fatal because the victim didn’t receive immediate care from first responders. However, significant strides are being made to minimize the impact of these accidents by large, international organizations.

IT service alerting (ITSA) tools automate ticketing system workflows by incorporating intelligent alerts into the creation of a ticket. These capabilities don’t only enable IT support teams to consistently deliver great services, but they also improve their collaboration and productivity. That’s why in order to extract the full value from ticketing systems, teams should consider closing the loop by complementing their ServiceNow instance with trusted ITSA solutions such as OnPage.

The current business environment requires organizations to implement cybersecurity safeguards to avert disasters associated with breaches, loss of data and hefty fines. Simply implementing a cybersecurity plan isn’t enough, it’s also important to incorporate the right solutions and workflows to prevent a disaster. This post will discuss the current state of cybersecurity, highlighting what organizations should be mindful of to successfully defend against malicious parties.

Time-sensitive situations require immediate action, ensuring that a goal or task is achieved within a restrictive deadline. This is the case for Search and Rescue Dogs of Colorado (SARDOC), a non-profit organization dedicated to finding missing persons in mountainous and wilderness regions.

Gartner’s Hype Cycle for ITSM report highlights tools or technologies that improve IT operations. It’s a comprehensive, in-depth document, allowing support teams to gain insight into the latest innovations, industry trends and recommendations. The OnPage team is pleased to be included in the latest Hype Cycle for ITSM report, listing OnPage’s solution as a trusted, reliable source for IT service alerting (ITSA).

Healthcare organizations strive to enhance patient experience, ensuring that patients receive proper treatment at the right time, every time. However, due to antiquated communication tools, such as the pager, this goal is often difficult to achieve for some healthcare providers. Today’s healthcare facilities require an advanced pager replacement solution, integrating with intelligent scheduling systems and EMR solutions for better patient outcomes.

Summer is typically synonymous with beach days, outdoor barbecues and fulfilling weekend getaways. Unfortunately, the summer months aren’t only about enjoyable moments and exciting vacations. It’s also tropical storm season, with higher risks of destruction, community displacement and business operation disruption. With this potential for human and business peril, it’s important for organizations to implement a business continuity plan, equipped with a robust communication strategy.