Alert fatigue, AI triage, and incidents: Lessons from observability experts at Cyera, PlayHQ & NAB
Observability looks perfect in a slide deck – in practice, it's messier. In this panel, engineering leaders from Cyara, PlayHQ, and National Australia Bank share what really happened when they scaled observability: unexpected cloud bills, alert fatigue, a weekend database outage caught by an AI-assisted triage agent, and a vendor dispute settled by a single chart. They also cover moving beyond legacy tooling, using AI to close the PromQL skills gap, and what's next – from agentic SDLC integration to continuous profiling. Real stories, real numbers, real lessons.