Operations | Monitoring | ITSM | DevOps | Cloud

You’ve heard it so many times: Transparent communication is the key to any successful relationship. The banking industry learned this lesson when cyber attacks began to plague their customers, and the official line for many financial institutions was to deny there was a problem. That is until the hacks became so profound and so persistent that it became impossible to cover them up any longer.

The Douglas Omaha Technology Commission (DOTComm) manages the IT services for the City of Omaha and Douglass County. Founded in 2001 the Organisation brought together the services previously delivered by two separate providers through a merger. This initiative was designed to deliver economies of scale, reduce costs and improve service provision by increasing the capacity of the organization.

Modern businesses face a unique challenge when it comes to protecting their data, one that changes rapidly in our technology-focused lives: Backups fail; local disks fail; files become corrupted; hackers prey on IT users. Jungle Disk was founded to deliver robust data security to clients across a wide range of industry sectors and, since 2006, have been providing their clients with the latest technologies to keep their critical information safe.

2018 was a busy and productive year in StatusHub. We received a lot of great feedback and suggestions from our customers and we would like to say thanks. Today, we want to share our most recent updates and give a sneak peek of upcoming improvements.

After some hard worked weeks we are able to give you Statuspal 2.0! This release features some big changes especially on the themes side. We have re-engineered from the ground up how we render your status page so you can write fully customized themes that look exactly how you want, and modify the existing ones too.

Although the main focus of StatusHub is incident communication, it compliments each 5 activities of Incident Management: Identification, Categorization, Prioritization, Response and Communication with the user community through the life of the incident.

We are happy to announce that Roles and Permissions are now available for every user. You can manage your team members and their access and usage of hubs in the Control Panel.

Email arrives constantly; when we’re in the office or “on the go”. More than occasionally a new email might be briefly overlooked if we’re working another task or it just gets lost in the “noise”. Whatever the case, they don’t always get the attention that an incoming text message might.

Continuing deeper exploration of some of our exciting new features, today I’ll be presenting Notification Attachments and demonstrating how your status page can, once again, hopefully make your job a little easier. We recently had a customer ask: “Is there a way to show a maintenance page instead of [just] an icon if the web services are down?”. Further investigation revealed he was looking for the ability to provide more information to his users regarding the nature of a system outage.

StatusGator has a few thousand users. Recently I grew curious as to where you all are. Surely it would be interesting to learn a little about where they are from. The results are pretty interesting. I’m pleased to report StatusGator helps users in 85 different countries!