Operations | Monitoring | ITSM | DevOps | Cloud

Imagine it’s 2 AM and a critical system flatlines without warning. A bleary-eyed on-call engineer scrambles to restore service, shielding customers from a major outage that could torpedo your next Service Level Objective (SLO) review. Yet when daylight returns, debates over fair on-call compensation start all over again: What’s “just” pay for sleepless nights, unpredictable pings, and rapid-fire incident responses?

Imagine incidents resolved through insights, not manual investigations. ‍ Picture an incident management future where you're never alone during critical alerts. Imagine your best engineer always available, tirelessly investigating issues, analyzing logs, correlating metrics, checking recent code changes, and delivering actionable insights, instantly. Today, ilert is stepping boldly into this future with our first intelligent agent: ilert Responder.

‍ The ilert mobile app is primarily used by responders to receive notifications about critical alerts, react to them on the go, and check their current on-call status. It has various capabilities, including critical notifications via push, quick actions for alerts, and critical alert settings. The app enables responders to view their current on-call shifts and escalation policies, take on-call shifts from somebody else, and create coverage requests to ask for on-call shift handover from a colleague.

We’re excited to share that Rollbar is now part of the ilert integration catalog! This new technical partnership allows software teams to detect application errors in real time with Rollbar and instantly respond using ilert’s powerful alerting and incident management features.

Checkmk launched Checkmk Cloud (SaaS) in February 2025, which is a fully managed, cloud-based version of their monitoring technology. This solution, designed for ease of use, allows enterprises to start monitoring their IT infrastructure with no installation, maintenance, or manual upgrades required. The SaaS version is compatible with both cloud-based and on-premises systems, bringing them together under a single, straightforward platform.

By integrating Site24x7 with ilert, companies can automate their incident response workflows, ensure that the right people are notified instantly, and reduce Mean Time to Resolution (MTTR). ‍ Site24x7 provides robust monitoring for servers, applications, networks, and cloud infrastructure, including application logs, giving teams visibility into their environments. But when things go wrong, a timely response is just as critical as visibility. This is where ilert comes in.

‍ Welcome to the ilert quarterly product updates! If you missed the winter round-up, check the previous issue and learn more about ilert Deployment events, call flow AI voice agent, updated reports, and more.

An incident response platform helps organizations manage, track, and resolve IT incidents quickly and efficiently. With the right platform, teams can minimize downtime, reduce the impact of incidents, and improve overall response times. ‍ In this article, we’ll explore the top 5 incident response platforms for 2025, helping you choose the best solution for your needs. ‍

A postmortem template is a structured tool for documenting incidents, understanding their causes, and learning how to prevent them in the future. This article explains the essential elements of an effective postmortem and how ilert can streamline this process, making your incident response more efficient. It also offers a downloadable version of a postmortem template that you can use if you haven't yet utilized an incident management platform in your organization.

In recent weeks, I’ve spoken with several Opsgenie customers who are evaluating a migration to ilert after Atlassian’s decision to phase out Opsgenie and fold its functionality into other products. Atlassian is giving Opsgenie users “two options: move to Jira Service Management for robust end-to-end incident management, or move to Compass for alerting and on-call management.” This has raised a broader question in our industry: ‍