Operations | Monitoring | ITSM | DevOps | Cloud

The role of empathy in technical writing SymfonyCon 2024

Sep 15, 2025 By Upsun In Upsun
It’s easy to assume that our users are experts when writing documentation. But technical writing without diagrams, code examples, videos, screenshots and more can ostracise a large chunk of users who are simply searching for help when using your product. When writing technical documentation, empathy allows us to imagine ourselves as the reader: a junior developer who just started on the job, a sales manager who needs more information for a client deck, a member of the customer success team helping a client on a video call.
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How to monitor and manage front-end observability in Blackfire

Jul 29, 2025 By Upsun In Upsun
In this video, we'll guide you through the process of monitoring and managing your usage of front-end observability features in Blackfire. Learn how to access your Browser usage dashboard to view browser traces collected per environment, track your quota consumption, and understand the concept of spike protection. You'll discover how Blackfire's automatic detection of abnormal traffic spikes protects your monthly quota and ensures continuous data collection.
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How to Enable and Configure Front-end Observability in Blackfire

Jul 29, 2025 By Upsun In Upsun
In this video, learn how to enable and configure Front-end Observability in Blackfire. The tutorial covers steps to enable features across multiple environments via the Organization settings / Front-end usage in the Blackfire dashboard. Control front-end observability by enabling or disabling Browser Monitoring and Analytics per environment, using a JavaScript probe and a unique browser key. The video emphasizes the importance of naming transactions and explains how to manually add tracking snippets to HTML for better control.
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DORA Compliance: How Upsun supports our financial services customers

Jul 8, 2025 By Sophie Van der Kindere In Upsun
The Digital Operational Resilience Act (DORA) is set to reshape how financial institutions in the EU manage and contract with their technology providers. Since January 17, 2025, DORA requires financial entities to meet stricter rules for managing digital risks, especially when it comes to the third-party ICT (Information and Communication Technology) service providers they rely on.
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Enterprise Drupal: why hosting choice impacts your success

Jun 30, 2025 By Shawna Spoor In Upsun
Deploying a large-scale Drupal application involves numerous decisions, and one of the most significant is where to host it. Should you keep everything on-premises, use a managed hosting provider, or opt for a modern PaaS like Upsun? Each approach has trade-offs. In this article, we’ll dive into the real-world technical pitfalls of on-premises and managed hosting, and then explore how Upsun addresses those challenges in an enterprise Drupal context.
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Common Drupal deployment pitfalls and how cloud automation fixes them

Jun 26, 2025 By Upsun In Upsun
Deploying a Drupal 10 or Drupal 11 application can feel like walking through a minefield of potential problems. Even a well-built Drupal site can stumble during deployment due to a few common pitfalls. For IT managers and technical project leads, understanding these pitfalls—and how cloud automation can solve them—means fewer late-night emergencies and smoother launches.
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Navigating Shopware logs and slow pages in a real world scenario

Jun 25, 2025 By Vincenzo Russo In Upsun
A Shopware store goes from smooth to sluggish—pages take 10 seconds to load, even longer in some cases. What happened? In this post, we tell the true story of how one overlooked plugin setting nearly collapsed a storefront, and how it was resolved using native tools. If you’re shipping code in Shopware without clear performance observability, this is your wake-up call. Everything was working, until it wasn’t.
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Enterprise Drupal: Why hosting all your apps on one platform matters

Jun 25, 2025 By Guillaume Moigneu In Upsun
For many enterprises, Drupal has been the backbone of their web operations for years. It’s a battle-tested CMS that handles complex content needs with elegance. But business needs have evolved. Today, it’s rare for a company to rely only on Drupal. They are spinning up Python APIs, .NET backend services, Node.js apps, Java microservices — expanding their digital ecosystems around Drupal’s core.
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What we learned from load testing Shopware at scale

Jun 18, 2025 By Vincenzo Russo In Upsun
We ran real-world load tests across seven different infrastructure plans—from Grid to Dedicated Split—using realistic conversion rates, bot traffic blends, and ERP-driven API imports. The findings were clear: performance scales predictably with resources, but only if your code, cache, and configuration keep up. This blog post walks through key results, why API load is disproportionately expensive, and what metrics matter most. How well does Shopware actually perform under load?
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Why your Shopware store feels fast until it doesn't

Jun 11, 2025 By Vincenzo Russo In Upsun
Shopware is a powerful platform, but its performance depends entirely on how it is used. In this article, we explore the most common and avoidable causes of slowdowns in production environments, including plugin overload, cache fragmentation, and misconfigured admin settings. Whether you are preparing for a high-traffic event or simply aiming to keep your storefront fast and responsive, this guide will help you identify the root causes of performance regressions.
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