Operations | Monitoring | ITSM | DevOps | Cloud

The 7 IT Automations for Highly Effective Organizations: Password Reset

Feb 23, 2023 By Resolve In Resolve
In today’s digital world, we have logins for most everything that needs to be done online. With so many passwords to remember, its easy to end up in a situation where passwords are forgotten. Most organizations report Password Reset is one of the top requests that come into their service desk. According to Forrester large US-based organizations allocate ~1 million annually for password reset related support cost. Getting locked out also has a siginificant loss in productivity.
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puppet

Platform Engineering vs. DevOps: Yes, There's a Difference - Here's Why It Matters

Feb 21, 2023 By David Sandilands In Puppet
If there’s a difference between platform engineering vs. DevOps, it’s not immediately obvious. The terms have been thrown around in conversation for long enough that it’s tempting to think of them as either the same thing or as competing concepts. So what is the difference between platform engineering vs. DevOps? Are you “doing DevOps” when you create a developer platform?
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The 7 IT Automations Use-Case Series: Employee Onboarding

Feb 16, 2023 By Resolve In Resolve
New hires today are expected to hit the ground running from their start date, especially in this landscape where businesses are under pressure to deliver high efficiency and high productivity. Yet, the onboarding process to set up the new employee up with systems, apps, and critical access remains broken and highly cumbersome at most companies. It’s time HR and IT team up to fix this to enable HR to focus on high value onboarding experiences, IT to ensure enterprise security compliance is always met, and for new team members to be ready to start from day 1.
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7 IT Automations for Highly Effective Organizations: Employee Offboarding

Feb 16, 2023 By Resolve In Resolve
Just as important as employee onboarding, is offboarding an employee i.e. managing employee experience at the end of his or her tenure. The laundry list of to-dos for IT during this time is not insignificant, right from managing the logistics of the exit to ensuring they close on the loop on any resources they might have access to. Most of these post-exit activities can also have security implications if left unchecked.
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cfengine

Sneak peek: Groups in Mission Portal

Feb 15, 2023 By ChiaCheng Lu In CFEngine

Using CFEngine there are many ways to group and classify your hosts. In order to group their hosts, our users use a combination of JSON files, CFEngine policy language (with variables, classes, and class expressions), host specific data and host filters in Mission Portal. With these features you can choose which hosts to show in reports, and you can make decisions on what changes to make on which hosts.

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