Operations | Monitoring | ITSM | DevOps | Cloud

The Role of Automation in Fraud Detection and Customer Service

Fraud poses a greater threat to businesses in the current technological era. Additionally, companies can exceed customer service expectations. Automation is a powerful tool that you can use to alleviate both problems fairly easily. Automating systems will help companies improve security and the customer experience. This post will examine who can benefit from automating fraud detection and customer service.

Why 2025 Changed Everything for DevOps and What Puppet Built to Meet It

In 2025, DevOps teams faced a pivotal moment. The era of treating security as an afterthought was over. Practically overnight, airtight protection became a non-negotiable requirement across every layer of the technology stack, whether on prem, in the cloud, or at the network’s edge. For many teams, this wasn’t just a technical hurdle; it was a daily source of stress.

If Your Service Desk Automation Solution Needs More Humans, It's Not a Solution

Whenever service management has struggled, the conventional response was to add processes, tools, and people. That worked for a little while; at the very least, it worked well enough to keep the lights on. However, today’s environments don’t fail quietly or occasionally. They fail noisily and across tightly coupled systems. The end result is an operational model where human effort is consumed reconstructing context instead of resolving problems. More processes don’t fix that.

Why Modern Billing Automation Enhances Corporate Cash Flow

Maintaining a healthy cash flow is important for the longevity and growth of any company. Modern billing automation has become a game-changer for businesses, particularly for those in vertical SaaS platforms, helping them scale smarter and improve their financial processes. In this article, we explore how billing automation enhances corporate cash flow by increasing efficiency, reducing errors, and accelerating payments.

Resolve's Agents of IT podcast - Ep. 9 - Sean and Ari's Hot Takes 5 #aiautomation #itautomation

In this episode of Agents of IT, Sean Heuer, Resolve CCO, and Ari Stowe, Resolve COO, look back on 2025 and share their unfiltered hot takes on what really defined the year in IT. Yes, AI dominated every keynote and conference slide. But they dig deeper into what actually changed inside organizations. As more departments leaned on technology in new ways, IT teams faced a sharp increase in complexity, tooling sprawl, and operational pressure. The conversation explores how this shift reshaped IT’s role, stretched existing models, and set the stage for what comes next.

Document Automation Best Practices for DevOps Reporting and Compliance

DevOps has streamlined how teams build, test, and deploy software, but reporting and compliance often remain outside the automated pipeline. Release summaries, test reports, and audit records are still frequently created manually, pulled from scattered tools, and updated only when needed. This slows delivery and increases the risk of inconsistency, especially as systems and compliance requirements grow more complex. To scale DevOps sustainably, documentation can no longer be treated as an afterthought-it needs to become a reliable, automated output of the pipeline itself.