Operations | Monitoring | ITSM | DevOps | Cloud

Every team is doing something with AI right now. What that something is, is an entirely different question. And whether that something is successful? Most teams are still figuring it out as they go.

Meet your digital teammate. Persona-based AI agent designed for critical ITSM workflows. Transform IT operations with AI agents that plan, coordinate, and execute autonomously, delivering measurable business impact through intelligent automation. Your conversational front door to IT that replaces forms with natural language, cutting ticket load and improving data quality through guided capture.

Learn more: speedscale.com.

AI looks great in a demo. The real test is production. In this week's Zero Ticket Minute, Ian explains why success isn't about what AI can do. It's about what it can reliably resolve.

Replace "AI shipped on hope" with an operating model that holds up once real users depend on it. AI quality is multi-dimensional, covering accuracy, tone, safety, and faithfulness to user data, and can't be debugged from outputs alone. Without visibility into what their AI actually did in production, teams miss regressions, reverse-engineer chains by hand, and watch a single bad answer erode trust built over hundreds of right ones.

Need the fastest, low-risk way to test and scale IoT services worldwide? In this Short, Brenda Almeida introduces PCCW Global IoT Starter Pack – a ready-to-use package that cuts onboarding time and complexity, so you can quickly prove your concept with secure, reliable connectivity.

What is physical AI? Physical AI embeds machine learning directly into hardware, enabling algorithms to interact, move, and perform autonomous tasks in the physical world. Traditionally, robots relied on precise, hardcoded coordinates; if an object shifted by a single millimeter, the entire system failed. Today, robotics is moving past rigid automation toward truly adaptive architecture. Neural networks help machines process raw sensor data in real time. Consequently, machines can dynamically reason through the unpredictable physical world.