The phrase just a few months ago has never seemed to cover more ground than it does today. Well, just a few months ago, Nexthink commissioned a study with Vanson Bourne to find out the real state of the Digital Employee Experience. Vanson Bourne reached out to 3,000 IT leaders and employees across major markets in the USA, United Kingdom, Germany and France.
Right now, millions of people are working remotely for the first time, and they’re doing so on company laptops and mobile devices. And with millions of these devices now offsite, this throws but one more wrinkle in tech support’s security plans—in addition to worrying about insecure networks and malware attacks, IT must also safeguard against physical theft. Yes, device encryption is the logical fail-safe for such a scenario and a must-have for any remote IT setup.
Missed our webinar on remote work digital experience? Watch the recording here. It’s no secret that many IT departments are scrambling to support hundreds, and in some cases, thousands of new remote workers. Last week over 700 IT Operations leaders and professionals registered for our Remote Work digital experience webinar because right now these people are facing unprecedented pressure to keep their companies productive and their employees free of technology disruptions.
The past several weeks have been anything but normal, especially for those in enterprise IT. Though every company is facing their own unique challenges, we have noticed that certain technical use cases come up over and over again with our customers. After two months, and hundreds of use cases, we’ve picked the top remote work problems that enterprise IT departments are solving with Nexthink.
With millions of employees recently making the jump to remote work, some IT departments are finding themselves on unfamiliar ground, and with newfound stress and pressure. The stakes seem higher now. IT cannot visit an employee’s desk or stop them in the hallway whenever they encounter an issue, they now have to solve problems proactively and remotely. But for some companies, the switch to remote work has been smooth and painless.
The shift to remote work has taken place almost overnight for many companies, creating enormous challenges for both IT and employees. There are no months of planning, pilot rollouts, or performance stress tests. IT teams are being asked to implement massive changes on a daily basis, despite being vastly overworked and under-appreciated, all while maintaining focus and professionalism.
I often smirk when I hear or read about other companies pitching a digital experience management platform for IT support. To outsiders this claim may sound innocuous but after 30 years in IT I know most cannot even come close to understanding, let alone managing, the full Digital Employee Experience (DEX). Why? It’s best to define some terms before I draw any lines in the sand.
Nexthink is proud to announce our UI has a new and improved look. We feel confident that this change adds to the philosophy we preach here at Nexthink: to delight people at work. Aside from the visual improvement, this update also signals a new era for the Nexthink platform.
For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze.
Job titles are in constant flux these days, especially in the world of IT. While some can border on the bizarre and ambiguous (thinking of you, Mr. “Digital Sherpa” and “Software Ninja”) most titles reveal very specific clues about the nature of modern work and the changing demands of business. In the last few years, large enterprise companies have realized their digital employee experience is just as important as their digital customer experience.
