Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).
Imagine you had a way to see exactly what IT issues were impacting your employees. And imagine you had one view showing both issue diagnosis and resolution path, with the possibility to take instant action with a one-click fix? Nexthink’s Digital Experience Score delivers just this by combining hard metrics with user sentiment data to give immediate visibility, context and understanding of employees’ experiences across key areas.
It’s highly likely that you’ve heard the term “design thinking” used in a business or product context this year. Telling your developers, your engineers, your company to apply “design thinking” to their projects is in vogue. But what exactly is “design thinking”? And how does it apply to today’s workforce and the modern business world?
The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few years. It has probably been five years since I first heard a customer talking about the need for metrics to address the challenges they were having in taking a more employee-centric approach to their business.
It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast and seamless. An increasingly important part of meeting this employee demand is the virtual agent, or chatbot.
Think you’re getting the right employee feedback on digital workplace experience? Think again! In today’s digital age, we are bombarded by an incredible amount of inquiries of all sorts, from NPS surveys on websites to QR codes at store checkouts and, not to mention, countless emails.
In the traditional enterprise architecture, IT departments are far removed from employees and often even viewed as a secluded area of the business. Sure, IT would come help you relatively quickly if your computer wasn’t working or an application kept crashing, but for the most part, the IT employees kept to themselves, working hard to keep the network up and running and ready to put out the occasional fire when called upon.
The number of tools for IT Ops professionals to choose from is overwhelming. For this reason, we created the periodic table for IT Ops tools to better define, organize, and explain the IT Ops tooling landscape. It is our hope that it will help IT professionals find, explore, and choose tools for their future IT Ops stack.
The term “digital transformation” has emerged as a veritable buzzword over the past few years, with more and more companies leveraging new technologies to fundamentally shift how they do business and how their employees accomplish daily tasks. According to the International Data Corporation (IDC), by 2022, enterprises will spend almost $2 trillion annually on digital transformation agendas.
We’ve talked to a lot of people about their company’s digital employee experience the past few years – from C-suite executives and board members looking to make sure they’re doing what they can to make work lives better and retain staff, to the actual CIOs and IT managers tasked with changing and improving their employees’ workplace experience. We’ve even heard from employees on the front lines every day about what works and what doesn’t at their companies.
