Operations | Monitoring | ITSM | DevOps | Cloud

Digital experience monitoring (DEM) is the evolution of application performance monitoring (APM) and end user experience monitoring (EUEM) into a comprehensive tool that analyzes the efficacy of an enterprise’s applications and services. Essentially, DEM combines these functions and goes beyond both — all to ensure consistency across the customer experience.

Chasing false alerts — or worse, having your system go down with no alerts or telemetry to give you a heads-up — is the nightmare we all want to avoid. If you’ve experienced this, you’re not alone. Before joining Splunk, I spent 14 years as an observability practitioner and leader for several Fortune 500 companies and in my 2.5 years with Splunk I have had the opportunity to work with customers of all shapes and sizes.

Has your organization finally developed that game changing generative AI application? Is your CTO, CIO, or CEO banking on it being a success? I bet they are! Now, here’s the big question: Are you prepared to monitor and troubleshoot your new application once users get engaged? Fear not, my boy Derek Mitchell has you covered with two incredible Splunk Lantern articles which goes deep into how Splunk Observability Cloud allows you to instrument GenAI apps to gain critical observability insights.

SRE, DevOps and Platform Engineering are important concepts in today's world of software development. There are dedicated teams to manage these areas, each with a unique primary focus, set of responsibilities, tools and metrics used to gauge their performance requirements. This article explains SRE, DevOps, and Platform Engineering, including similarities and differences, and, most importantly, how these teams help streamline modern software development, delivery, and maintenance processes.

Calling all Splunk Cloud Platform admins! At Splunk, we are constantly working to improve the way we service our customers. We understand that maintenance windows, while necessary, can sometimes be impactful to your operations. That is why we’re excited to announce a significant upgrade to our maintenance experience, designed to provide you with greater control and minimal impact.

Chaos Monkey is an open-source tool. Its primary use is to check system reliability against random instance failures. Chaos Monkey follows the testing concept of chaos engineering, which prepares networked systems for resilience against random and unpredictable chaotic conditions. Let’s take a deeper look.

Just as every organization should have a business plan, every organization should also have an IT strategy that supports that business plan. This article offers an overview of what an IT strategy is, what it does for an organization, and the key components that should go into an IT strategy.

Most engineers will tell you this: Troubleshooting today feels like trying to find your way out of a wild jungle, in the middle of a storm, at night, while a countdown clock is running. In other words, it’s ambiguous, nerve-racking, and plain difficult. But should this be the norm?

Are you looking for a way to increase your AIOps signal to noise ratio and get more value from your data? In this article we will explore how one can utilize OpenTelemetry’s collectors, processors and data models to add or enhance classification attributes. These attributes can help you use your AIOps tools more efficiently and derive more value from your current data.

Redundancy and resiliency are both important factors for keeping things running smoothly in many industries. For example: Even small businesses, like home-based operations or mom-and-pop shops, should think about redundancy and resiliency to avoid disruptions in their day-to-day work. While researching for this article in my home office, my internet service went out and stayed out for a couple of hours.