Operations | Monitoring | ITSM | DevOps | Cloud

The SolarWinds State of ITSM Report is an in-depth review of over 2,000 ITSM systems, aggregating more than 60,000 data points from mid- and small-market SolarWinds customers globally. The report includes striking findings on the effectiveness of self-service portals in ITSM. Self-service portals are designed to reduce pressure on service desk agents by leveraging online resources to help users solve problems on their own. But does this reflect the agent’s real-life experience?

I’ve spent over 25 years in tech product marketing and customer support, working with pioneering companies like Dell/EMC, Apple, Keeper Security, and now, SolarWinds. In my current role, I’ve had the privilege of helping organizations of all sizes achieve comprehensive observability in their IT environments. I’ve also witnessed firsthand the challenges that can arise on this journey.

A comprehensive understanding of the computers, servers, routers, switches, and other devices that form the foundation of your IT environment is critical to mitigate the risk of downtime and security vulnerabilities. Let’s explore some key factors to remember when choosing the right solution to monitor your network devices.

As more businesses embrace digital transformation, cloud computing is becoming more relevant each day. Cloud technology provides the flexibility, scalability, and agility modern organizations need to stay competitive, transforming everything from daily operations to customer experiences. However, as companies expand their use of the cloud, managing these complex environments is proving to be a real challenge. What is cloud monitoring?

Database observability is the number one way to keep data moving smoothly around your environment. But have you ever wondered how the modern observability solution forms such a comprehensive picture of your infrastructure? Let’s check out five key metrics that form the foundation of effective database observability.

Complex hybrid IT setups are leading us to rethink how we structure our IT departments. Let’s discuss ITOps and CloudOps in 2025. Could making them a single team be more effective?

Maintaining data security is a top priority for any organization. Secure Sockets Layer certificates—usually called SSL certificates—are an important part of this effort. SSL certificates are small data files designed to prevent hackers from getting access to private business data as it passes between a website and a visitor’s browser.

As the number of wireless networks explodes, detecting, managing, and maintaining your Wi-Fi can become problematic. When everyone around you is blasting their own Wi-Fi signals—particularly in large business complexes with lots of other large companies—you’re more likely to experience problems with Wi-Fi signals dropping out, poor connectivity, and slow performance.

The Software as a Service (SaaS) era is ending—at least, that’s what some online observers have been suggesting of late. In a recent post on X, Sam Lessing, a General Partner (GP) at Slow Ventures, challenged the long-held belief that SaaS is the pinnacle of software business models. Forbes recently took up Lessing's claim in an article entitled The End of the SaaS Era: Rethinking Software's Role in Business. So, are we really witnessing the death of SaaS?

Managing a network can be daunting, especially as your infrastructure grows in size and complexity. Fortunately, network management software can help you monitor, manage, and optimize your network, ensuring everything runs smoothly. This post will explore the seven best network management software tools available today. After, we’ll dive into a comprehensive guide on network management to help you understand its importance and how to choose the right tool for your needs.