Operations | Monitoring | ITSM | DevOps | Cloud

pagerduty

Modernize your Operations Center and Build Operational Resilience with the Latest Features from PagerDuty

Aug 20, 2024 By Cristina Dias In PagerDuty
Global IT disruptions and outages are becoming the new normal, testing the operational resilience of businesses everywhere. How well prepared your team is to handle major incidents determines how fast the business can return to normal. Operations Centers are relied on to manage these disruptions and ensure quick recovery. They’re the point of entry for incoming data that holds important signals of impending failure that impact customers, the business, and the bottom line.
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pagerduty

Managing Vendor Incidents: Customer Impact That Isn't Your Fault

Aug 8, 2024 By Mandi Walls In PagerDuty
One of the first key tenets of cloud computing was that “you own your own availability”, the idea being that the public cloud providers were making infrastructure available to you, and your organization had to decide what to use and how to use it in order to meet your organization’s goals. The cloud providers have no knowledge of your applications or their KPIs.
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pagerduty

Balancing Centralization and Autonomy: The Key to Automation at Scale

Aug 6, 2024 By Jake Cohen In PagerDuty
The recent global outage reminds us that identifying issues and their impact radius is just the first part of a lengthy process to remediation. Incidents are inevitable; how we prepare for and learn from them is what sets teams up to respond more effectively next time. As we saw from the remediation steps taken by enterprises around the world, implementing a known fix across a large number of environments that are potentially managed by a number of distributed teams can be a gargantuan challenge.
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pagerduty

Are you Prepared for Your Next Major Outage?

Aug 1, 2024 By Mark Philp In PagerDuty
Software is not perfect. And ultimately, it’s not a matter of if you will have an outage, but of when. With the increasing complexity and frequency of IT incidents, is your organization prepared to respond and recover when each second counts? Here at PagerDuty, we’ve compiled a list of best practices to keep your systems up and running.
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pagerduty

Reducing Coordination Costs in Incident Response

Jul 31, 2024 By Mandi Walls In PagerDuty
Incidents can happen anywhere at any time. They can be small, well-defined, and easily contained. They can be large, messy, and complex, like the major outage we saw recently. Or they can be somewhere in between. When incidents occur, mobilizing and coordinating responders is crucial to restoring service, protecting the customer experience, and mitigating business risks.
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pagerduty

Mitigate the Risk of Operational Failure with PagerDuty Advance, GenAI for Every Step of the Incident Lifecycle

Jul 30, 2024 By Débora Cambé In PagerDuty
As organizations increasingly rely on complex digital infrastructure, they must be ready to move rapidly when major incidents occur. The recent global outage has shown just how fragile IT systems can be. With mounting pressure to deliver seamless customer experiences, GenAI and automation present an opportunity to manage risk more effectively, by ensuring responders have the right information to restore services quickly.
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pagerduty

Incidents are lessons, not failures

Jul 26, 2024 By Eduardo Crespo, VP of EMEA In PagerDuty
Delivering digital operations excellence - DevOps, incident management, and keeping organisations running - is a constant challenge. As customer digital expectations rise, so do the complexities of the tech stack and cloud services integrations. But to insist on 100% uptime and rush through incident management without taking learnings into account creates a poor culture that can damage the ability of the DevOps team. This is not how a business creates resilient infrastructure and high-performing teams.
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pagerduty

Learning from Major Incidents: The Opportunities We're Missing

Jul 22, 2024 By Nora Jones In PagerDuty
While they are untimely, stressful and likely to highlight communication breakdowns within an organization; incidents can be a powerful tool for learning and growth in organizations. When an incident occurs with a large impact, which it feels like we read about this happening in the news on a weekly basis, oftentimes the focus is on two things: stabilizing the situation, and controlling the narrative. Organizations often miss the opportunity incidents present: learning.
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pagerduty

Customer impacting incidents increased by 43% during the past year- each incident costs nearly $800,000

Jun 27, 2024 By PagerDuty In PagerDuty
PagerDuty, Inc. releases study of 500 IT leaders and decision-makers of companies with more than 1,000 employees responsible for IT operations from the United States, the United Kingdom and Australia, that highlights the growing impacts of customer-facing incidents and the ways automation can help mitigate.
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