Operations | Monitoring | ITSM | DevOps | Cloud

Management is also often about accountability. Well, let’s scratch that, it’s always about accountability. And when it comes to IT Service Management (ITSM), that accountability goes double, because we’re dealing with processes that cover your entire organizational structure. That’s when the RACI matrix comes in, an acronym that’s so fundamental that it’s covered by the ITIL Foundation Exam. Today, we’ll learn all about it, and why it can help with service design.

If you own an enterprise, then you know the value of a healthy network and how seriously detrimental a network outage is to your business. But network issues are inevitable. The heavy dependence on networks to meet the ever-changing client and internal usage requirements takes a heavy toll on the network. This makes networks vulnerable to common problems such as unplanned, sudden downtime, high resource utilization, and hardware malfunctioning.

Datadog Events provides customers with a data feed about their infrastructure and applications, delivering an up-to-the-minute history of activity such as code deployments, configuration changes, and triggered alerts. Events collects data from Datadog products and over 100 third-party integrations—including Docker, Jenkins, Kubernetes, Sentry, AWS CloudWatch, and Azure Service Health.

Refereeing decisions at the World Cup have been debated decades later. From whether the ball crossed the line in the final in 1966, through Diego Maradona’s “Hand of God” two decades later, to some of the decisions made by the video assistant referee at Russia 2018, any perceived mistake by the referee will be scrutinized by fans years later. Referees need all the help they can get, and they could be about to be given a hand from artificial intelligence.

As people continue to expand their business operations on technology and devices, the necessity of a functional and efficient help desk cannot be overstated. With ticketing software, help desk teams can provide excellent and swift assistance that keeps end users productive and IT operations running smoothly. As these roles become increasingly important to maintaining efficient workflows, organizations should understand how to apply best practices that make an impact.

When I started at Puppet three years ago, I saw a company with a tremendous customer base, an active open source community, an incredible reputation, products that solved some of the hardest problems in the operations space, and a passionate team that had deep values and was purpose-driven, both of which are at my core as a leader.

When your organization uses the cutting edge of technology to function, you may feel like it takes all your time and energy to stay on top of emerging trends. How are you supposed to anticipate what the future will hold when you have to balance those considerations with how to best provide for your customers’ needs today? It’s okay if you don’t have your finger on the pulse 100 percent of the time.

Scraping websites built for modern browsers is far more challenging than it was a decade ago. jsoup is a convenient API that makes scraping websites trivial via DOM traversal, CSS Selectors, JQuery-Like methods and more. But it isn’t without its caveat. Every scraping API is a ticking time bomb.