Operations | Monitoring | ITSM | DevOps | Cloud

ServiceNow a Leader in Gartner Magic Quadrant for CRM Customer Engagement Center

I’m thrilled to announce that Gartner has named ServiceNow a Leader in its 2021 Magic Quadrant for the CRM Customer Engagement Center for the second year in a row.1 We believe this is external validation of our strategy and vision to improve the end-to-end customer experience through our Customer Service Management solution. Our mission in Customer Workflows is to transform the customer service and support market for the better.

The Essential Guide to Kubernetes Service Discovery

A fundamental element of the Kubernetes microservices system is the services model, which gives teams greater understanding of how their applications are deployed. These objects running within pods and containers, by extension, are RESTful since they’re based on APIs. However, DevOps teams can’t hope to run a tight ship without managing their services. Communication and visibility are absolutely crucial in a Kubernetes system.

Model-driven observability: the magic of Juju topology for metrics

In the first post of this series, we covered the general idea and benefits of model-driven observability with Juju, but did not dive deep into the idea of contextualization and how it makes observability more actionable. In this post we start addressing what contextualization means in model-driven observability, starting from adding Juju topology metadata added to telemetry, and how that improves the processing and querying the telemetry for charmed applications.

How an observability consulting company solved a client's monitoring issues with Grafana Cloud

Companies are always looking for transparency and visibility when it comes to monitoring, but as monitoring requirements and methods evolve, it’s not always easy to keep up. That’s why Opsdis, an observability consulting company based in Göteborg, Sweden, was founded. The firm focuses solely on helping clients implement systems for monitoring and metrics so they can keep up with the ever-expanding world of cloud computing and containerized environments.