If you are an IT service provider still heavily reliant on your break-fix offerings, a move to managed services based on remote monitoring and management software can bring significant business benefits and improve the customer experience. By switching to the MSP model, you can have higher productivity, predictable income, customers' trust and more. As your business model will inevitably change with this new model, it could be a bit tricky to figure everything out on your own. To make this transition convenient, we have put together a guide that will help you.

Download this eBook to learn how to ensure your mix of Teams, PSTN, and internal telephony infrastructure thrive while increasing your visibility into the source of any service delivery issues.

Gremlin provides a variety of ways to test the resilience of your systems, which we call "attacks". Running different attacks lets you uncover unexpected behaviors, validate resilience mechanisms, and improve the overall reliability of your systems and services. This ebook explains each of Gremlin's attacks in complete detail, including what each attack does, how it impacts your systems, and the technical and business objectives the attack helps solve.

SRE's Golden Signals are four key metrics used to monitor the health of your service and underlying systems. We will explain what they are, and how they can help you improve service performance.

There are numerous types of logs in AWS, and the more applications and services you run in AWS, the more complex your logging needs are bound to be. Learn how to manage AWS log data that originates from various sources across every layer of the application stack, is varied in format, frequency, and importance.

Dive into the details on how marketing teams shape IT strategies in order to gain customers and win their loyalty.

Welcome to Platform.sh! Start improving your workflow and process with our simple but comprehensive training guide.

Written by one of the foremost experts in networking, it explores the challenges of running a healthy, secure, high-performance network in a time when the "network" isn't any one thing and it certainly isn't in our control.