Operations | Monitoring | ITSM | DevOps | Cloud

How do you enable a team of 100 engineers to effectively support 300+ critical applications across five hosting platforms? At Thomson Reuters, we turned to AI - not as a buzzword, but as a genuine force multiplier. Experience our journey of transforming traditional IT operations into an AI-augmented powerhouse, where Datadog, ServiceNow, and custom AI solutions work in harmony to create a next-generation control plane. We'll share real victories, honest challenges, and practical insights from our mission to build a more intelligent operational framework.

LLM APIs offer groundbreaking potential, but also present challenges such as response latency, hallucinations, and service instability. In Japan, where telephone communication remains crucial for business, these issues present significant barriers to the introduction of LLM-based applications. Despite being a relatively young startup, we have developed and deployed an LLM-based telephone service with over 40 million calls.

At the 2025 DASH Keynote and be the first to experience Datadog's latest product innovations. This year, we're unveiling next-generation observability features, innovative ways to secure your AI workloads, and powerful agentic AI capabilities throughout the Datadog platform. Discover the new ways your teams can observe, secure, and act in the age of AI.

Greg Reeder from Datadog talks with Martha Dorris, a leader in government customer experience, about how agencies can drive efficiency using AI, real-time data, and observability. They highlight CX wins at the State Department, IRS, and CBP—showing how smarter monitoring and design improve services, reduce costs, and strengthen citizen trust.

Easily track GitHub Copilot usage across your organization with our new integration. On This Month in Datadog, we’re covering this integration, Datadog CoTerm, and the new Optimization page in Datadog Real User Monitoring. Check out the link in our bio to watch the new episode.

Previously, teams had to choose between adopting the OpenTelemetry Collector’s capabilities and fully leveraging our advanced features. On This Month in Datadog, we’re spotlighting our OTel Collector distribution, which unifies OTel and Datadog. Check out the link in our bio to watch the new episode.

Datadog is constantly elevating the approach to cloud monitoring and security. This Month in Datadog updates you on our newest product features, announcements, resources, and events. To learn more about Datadog and start a free 14-day trial, visit Cloud Monitoring as a Service | Datadog. This month, we put the Spotlight on the Datadog Distribution of the OpenTelemetry Collector.

As government agencies scale their IT modernization initiatives and deepen their focus on security, managing and maximizing the value of growing log volumes becomes more challenging. During this webinar, Datadog experts examined how to collect, process, and store large machine-generated data sets, transforming them from noise into actionable intelligence.

This month we’re putting the spotlight on Reference Tables, which is now generally available and enables teams to add custom metadata to their existing Datadog telemetry. Check out the link in our bio to watch the new episode of This Month in Datadog.