Incident management is the process of restoring IT services to normalcy as quickly as possible. You can check out our comprehensive guide on incident management to learn more about how you can implement incident management best practices in your organization..

Per TechChannel's Cost of Enterprise Downtime report, unplanned downtime costs $300,000 per hour on average. Effectively predict equipment failure to curb downtime costs with Analytics Plus' AI-enriched capabilities.

When challenges arise, leaders and teams quickly assess the situation, reorient themselves, double down on what works, and pull away from what doesn't. That's why it's important for workplaces to evolve towards being resilient, human-centric, sustainable, and extremely adaptable. With the bumpy road ahead, workplaces have to adapt to successfully drive out of the recession and stay ahead of the curve.

A knowledge base enables end-users to resolve L1 issues, search for department-specific processes in the organization, and understand how services or products work. Learn how your organization can build and maintain a robust knowledge base using ServiceDesk Plus.

In this episode, we'll get hands-on with the brand-new features and capabilities of ServiceDesk Plus Cloud released in the last six months. We'll learn how timers in requests and changes, sandbox, announcement banners, and other advancements can refine IT service delivery. Follow us on social.

Leverage Analytics Plus' correlated insights on IT assets and help desk incidents to effectively curb the usage of problematic hardware and software assets.

Streamline your asset procurement process by leveraging Analytics Plus' AI-driven forecasting engine.

A lack of sufficiently skilled technicians results in ticket escalations, long resolution times, and request reopens. Identify and effectively bridge your technicians' skills gaps using Analytics Plus reports.

Sujith Ramesh, Technical Manager, ITOM and ITSM, Happiest Minds Technologies talks about how ManageEngine Analytics Plus has helped the company gather meaningful insights into their IT data. He also shares about how they've been able to cut down reporting from days to a few hours using Analytics Plus.