Operations | Monitoring | ITSM | DevOps | Cloud

Customer Service Teams Are Challenged | StartingPoint

Customer service is a regular challenge for service-based companies. Customers ask "What is the status of my request".."Did you receive my question?" .. "What is the status of my project?"... "Did you get the file I sent to you?"...All of these can lead to confusion. Service-based teams are also using a lot of different tools to support a customer and none of the tools talk together. These challenges lead to wasted time and money. How can service-based companies solve this problem?

Key Strategies for Migrating to a New Network Monitoring Solution

Adopting a new network monitoring solution involves more than just installation and discovery of devices. In this video, Broadcom discusses the steps taken by real-world customers and reveals the strategies needed for a successful migration to a new network monitoring platform.