Operations | Monitoring | ITSM | DevOps | Cloud

Cybersecurity threats don’t exclusively come from external attackers—insider threats must also be considered and mitigated. Insider threats come from employees, contractors or business partners who have legitimate access to IT systems to fulfill business functions. They have access to data and systems that are valuable to cyberattackers or would cause reputational damage if disclosed outside the organization. For example, an insider could leak private company information.

Let’s start with a blatant truth: If we tell you that AlertBot offers “superior customer support,” then you are perfectly within your rights to respond with a tepid “meh,” or perhaps an irritated “so what?” Why? Because EVERY COMPANY in this industry claims to offer amazing customer support. Of course, many of them provide mediocre customer service, and a few of them deliver awful customer service.

Elastic Observability 9.0/8.18 announces several key capabilities: Elastic Observability 8.18 and 9.0 is available now on Elastic Cloud — the only Elasticsearch offering to include all of the new features in this latest release. You can also download the Elastic Stack and our cloud orchestration products — Elastic Cloud Enterprise and Elastic Cloud for Kubernetes — for a self-managed experience. What else is new in Elastic 9.0/8.18? Check out the 9.0/8.18 announcement post to learn more.

AI agents are everywhere in the headlines—and yet no one seems to agree on what they actually are. Ask five companies what it means, and you’ll get five different answers: So yeah—no wonder people are confused. At the highest level, everyone agrees on this: AI agents are systems designed to act on behalf of a user. But that’s where the agreement ends. The big differences come down to how independent they are, how intelligent they really seem, and what kind of work they can do.

We are thrilled to announce that Datadog has been named a Leader in the Forrester Wave: AIOps Platforms, Q2 2025. We believe this placement reflects Datadog’s commitment to offering an AI-driven platform that enables customers to observe and secure systems, orient teams, and take action in one place. Datadog sits within your most critical workflows, processing trillions of telemetry data points every hour through your alerts, service maps, teams, on-call schedules, and more.

In 2025, the average enterprise juggles over 150 SaaS applications, hybrid cloud infrastructures, and a workforce that expects seamless digital experiences—yet most CIOs still rely on monitoring strategies built for the data center era. The result? A $1.5 trillion annual hit to global GDP from downtime and performance lags, according to recent industry estimates. The problem isn’t the tools—it’s the thinking behind them.

Just a quick blog to let you know that eG Enterprise v7.5 has introduced support for further ticketing systems – including for popular ITSM solutions such as BigPanda and Freshservice.

What’s the cost of a slow network if you are working in financial circles? A one-second delay in trade execution can mean millions in lost revenue. A lag in payment processing? That’s frustrated customers raising thousands of support tickets that your team would struggle to handle and potential compliance fines. For CIOs, CTOs, and IT leaders in financial services, keeping networks up and running is a business imperative.

If you got your hands on a high-performance sports car, would you dare to drive it without a dashboard showing speed, fuel levels, or engine health? Absolutely not! Just as a dashboard helps keep your car running at peak efficiency, an application monitoring tool serves as your app’s digital dashboard, ensuring high performance and preventing unexpected crashes.