Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

Cloud Migration Benefits: Why Switching Network Management to the Cloud Makes Sense

Migrating your network infrastructure and management tools to the cloud offers tremendous advantages for modern businesses. As legacy on-premise data centers face growing limitations, shifting critical IT resources into robust cloud platforms provides the agility, efficiency, and innovation needed to stay competitive. This article explores the many benefits of cloud migration, including the financial, operational, and strategic upsides.

How to Combat MSP Alert Fatigue

Managed service providers (MSPs) are responsible for monitoring hundreds or even thousands of devices, meaning that they must have a practical way of identifying incidents, vulnerabilities, and outages. The obvious choice is employing an incident alerting tool that can deliver alerts to the on-call engineers responsible for maintaining system health and performance.

AI's Dark Side: Crafting the Perfect Phishing Email

Phishing just got an upgrade. In this clip from our Fireside Chat, Oliver Spence breaks down how attackers are now using AI to write perfectly-toned, convincing phishing emails — and even mimic voices for vishing attacks. No more broken English. AI voice cloning is here. Phishing emails are getting harder to spot. This is how AI is quietly changing the game on the offensive side — and why businesses need to rethink their everyday defenses.

Beyond the Horizon - Backup Gets Smart

In this behind-the-scenes conversation from Empower 2025 in Berlin, N-able Head Nerd Eric Harless catches up with Stefan Voss, VP of Prudoct Management at Cove, to unpack what's new and what’s next for cloud-based data protection. From executive summary reports and billing APIs to Google Workspace backup and AI-powered recovery assurance, this episode is packed with insights for MSPs aiming to drive efficiency, reduce risk, and scale smarter.

Beyond the Horizon - Backup Gets Smart

In this behind-the-scenes conversation from Empower 2025 in Berlin, your hosts catch up with Stefan to unpack what's new and what’s next for cloud-based data protection, automation, and AI in the MSP space. From executive summary reports and billing APIs to Google Workspace backup and AI-powered recovery assurance, this episode is packed with insights for MSPs aiming to drive efficiency, reduce risk, and scale smarter. Whether you're navigating cloud migrations, looking for ways to simplify invoicing, or just curious about the future of SaaS protection — this quick but impactful episode has you covered.