In any given IT environment, a server is the foundation that provides services for endpoints to carry out various actions. They are essential for computer networks to have shared access or information. Unfortunately, servers are often targets for cyberattacks due to their ability to reach other parts of the IT environment and wreak havoc. With these attacks on the rise, developing a server hardening process will help organizations improve its security posture.

Lead generation continues to be the number-one challenge facing MSPs today. Many of my blog posts to date, along with several of the boot camp sessions I have delivered so far, have been focused on this all-important topic. But what do you do when you get a bite and you now have a prospect that wants to meet with you? How do you structure this critical first meeting so that you can successfully navigate the prospect through the rest of the sales funnel to becoming a signed, closed deal at the end?

NinjaOne’s 5.3.2 release adds significant new features and enhancements to existing features across all major product and feature sets, with notable enhancements to our patch management, ticketing, backup, and automation capabilities.

As a managed service provider (MSP), you are expected to deliver a broad spectrum of IT solutions to meet diverse clients’ needs. With the new normal of remote working and clients based across multiple industries and different time zones, you would have to devote a lot of resources to guarantee reliable service delivery. Furthermore, ensuring seamless deployment, driving user adoption, and generating ROI can be daunting if your clients are using multiple tools.

Over the years, I’ve spoken with many of our partners that use N-central, and it always amazes me how few leverage custom properties. Often when I explain one or two uses for them, their minds are immediately racing with other potential uses as well, so today we are going to look at some of the many uses for custom properties and how they can benefit the support and service you provide to your clients.

The number of IT assets organizations possess is growing rapidly, but managing this growth doesn’t have to be complicated. Efficient IT asset management comes down to having a process and plan in place to quickly and consistently track all assets. With this in place, you can improve the speed and delivery of IT services across organizations.

Paul Dippell is the co-founder and CEO of Service Leadership, Inc., a company that measures IT and managed service provider (MSP) performance across the industry and annually publishes the results as the Service Leadership Index®. In this interview, we ask about his work using operational maturity in benchmarking managed service providers.

Automation is critical to unlocking efficiencies in your MSP business and helping you grow. By creating scripts and policies that can remediate some of the most common problems your customers face, from enable and monitor bitlocker or checking battery health to monitoring backups, you’re freeing your techs up to deal with bigger issues. This effectively allows you to be able to do more with what you’ve got and take on additional customers without having to employ more techs.

A well-run IT team keeps track of every asset in their domain, including hardware, software, and licenses. The specific task of managing hardware assets is known as hardware asset management. This involves keeping tabs on hardware from the time it’s requested and purchased to when it’s phased out of use and disposed of. As you can imagine, this can be a daunting task when handled manually.