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SCOM

The latest News and Information on Service Center Operations Manager and related technologies.

Top 5 SCOM issues and how to solve them

Many organizations aspire to a world where everything is in the cloud. But, in reality most IT enterprises still rely on traditional on-prem monitoring technologies. As a market-leading monitoring tool, SCOM is ideally placed for the job; monitoring both on-prem workloads or workloads that link up to the cloud. So, as SCOM is central to most companies’ monitoring, it is essential you understand how to be successful with SCOM!

Dashboard Fridays: Sample Zendesk Support Dashboard

Our Support Team wanted a real-time overview of all the cases currently in play so they could monitor multiple channels in one place. This dashboard gives the team a real-time view of their tickets by type, status, topic, and more! Join Adam Kinniburgh and our Customer Support Manager Mike Halfacree as they showcase this sample Zendesk dashboard - how it's made, who it's for, the challenges it solves and how you can easily replicate it!

How Monitoring as a Service helps you achieve resource-efficient success!

Microsoft's System Center Operations Manager, SCOM, is a resource-intense tool to work with. Not the least when it comes to competence and time. The SCOM platform can come across as rather heavy to work with and often requires some expertise to take advantage of its benefits fully. According to our experience, SCOM also lacks some attraction for the new generation of employees, even though they are prone to move towards a career in IT.

New release MetrixInsight for CVAD - v1.4.21000.x

GripMatix is Citrix partner and market leader providing SCOM Management Packs for monitoring Citrix Virtual Apps and Desktops, Citrix License Server, Citrix Provisioning Services, Citrix StoreFront and Application Delivery Controller, formerly known as Citrix NetScaler. Our solutions have been tested and verified within the Citrix Ready program. Besides quality updates, we continuously work on developing new features to improve your Business Continuity and Performance even further.

A successful Monitoring as a Service Case: Drilling & Mining Industry

Migrating or restructuring a SCOM environment can seem like an overwhelming, even impossible, task. For one of our customers in the mining industry, however, it went more than well, and the improvements have been exceptional. Applying our Monitoring as a Service, they could benefit from the aggregated experiences of programmers, system administrators, and DevOps engineers that our service builds on to make the migration as smooth and trouble-free as possible.

Dashboard Fridays: Sample PagerDuty Alerting dashboard

Adam Kinniburgh is back with another Dashboard Fridays episode, this time joined by Ashley Thompson as they showcase this example PagerDuty Alerting dashboard. This dashboard gives an overview of alerting sent to PagerDuty from any source, even external sources like Pingdom.

What are Webhooks and why do they matter to SCOM?

A Webhook is an API that delivers data from applications when an action or event occurs. When an event is triggered within the source site, it is seen by the Webhook, which collects the data and sends it to the desired application or URL in the form of an HTTP request. Webhooks are also instant, triggering the delivery of data in real-time, this makes them faster and easier to implement than other methods, like polling.

NiCE VMware Management Pack 5.4 released

The NiCE VMware Management Pack 5.4 is an enterprise-ready Microsoft SCOM add-on for advanced VMware vSphere and ESXi monitoring. It supports the VMware administrator in centralized vSphere and ESXi health and performance monitoring to improve user experience and business results. The new NiCE VMware Management Pack 5.4 comes with new features, such as extensive vSAN monitoring options, vCenter Service monitoring, Snapshot management, Datastore Provision monitoring, as well as Certificate tracking.

VMware Management Pack Update Release (21.11.2612.0)

Finally, It's time for a new VMware management pack release, and yes, we heard you! A while ago we asked for your input and feedback in a customer survey. We worked hard to optimize and add new features according to your requests. Some most significant features are mentioned and described in depth below, while you will find all newly added features, changes, and improvements in the release notes.

Key Takeaways from our digital SCOM Usergroups

After almost two years living with a pandemic that changed the way we live and, not the least - the way we work, we are happy to say that we just finished the first events in quite a long while. What used to be very successful "live events" have now turned into online, digital ones, and though it's not quite the same, we are pleased that the participation was high and feedback positive.