Reliability results require visibility & accountability
Reliability doesn’t just happen if you build a good tool. It takes visibility and accountability to get results. FULL TRANSCRIPT: One of the things I've observed over the last 10 years in the software engineering culture is this idea of kind of Field of Dreams DevOps. If you build it, they will come. And there's a lot of this in the developer tool space in particular. "Hey, if we just build a great tool and we make it easy to use, engineers will use it because they want to do the right thing.".