Operations | Monitoring | ITSM | DevOps | Cloud

In this episode, Leon explores some of the new features, functions, updates, and improvements in release 4.19.1, which includes private links, setting a region per workspace, choosing a release channel per workspace, and a look at Output Routers, an incredibly useful (but unfortunately under-loved) feature that’s been around for a hot minute.

Managing separate help desks for different departments can make support harder to keep consistent. Each team may have its own processes, tools, and data, while employees have to figure out where to go for help. InvGate Service Management brings those teams together in one platform. IT, HR, Finance, Maintenance, and other departments can manage their services from the same place, with shared processes, centralized data, and a single point of contact for employees.

Give one agent every tool and every incident is a question of trust. This one hands each job to a worker that can only reach what that job needs. One AURA configuration defines a coordinator and three specialist workers. Qdrant stores the runbooks, Prometheus measures workload health, and Kubernetes provides inspection and remediation, and each of the three is wired to one worker.

"Hey, I built this over the weekend. I want to get it in front of customers." And it always hits architecture, security, and infrastructure. Ross Hendrickson, CTO at Inspectiv, calls that gap the chasm. His team crosses it on Control Plane: AI-written code secured, reviewed, and released in a day. Control Plane combines AWS, GCP, Azure and your own hardware into one virtual cloud shaped to your workloads.

When should you reach for Grafana MCP? It’s one of the two “hands” in Grafana’s AI toolkit — and the easy one at that. MCP lets you bring Grafana into the tools you already use, like ChatGPT, Claude, or Cursor, without changing your workflow. No terminal? MCP. Want to stick with your favorite AI tool? MCP. Want easy tool discovery out of the box? MCP. Here’s where it fits, and when to use it — explained by Nicole van der Hoeven.

Platform teams spend 6–12 months building the thing Konstruct gives you on day one. Secrets, certs, DNS, cluster provisioning, then doing it all again for the next team, the next cloud. Konstruct is one control plane that scales from a solo builder to a hundred-person platform org, without you ever re-architecting. Climb the responsibility ladder on your terms, hosted app, hosted cluster, hosted control plane, fully self-hosted. You decide where the line sits.