Operations | Monitoring | ITSM | DevOps | Cloud

Managecore is a managed service provider (MSP) offering solutions ranging from data center transformation and public cloud services to virtualization and IT managed services. The company wanted to ensure operational transparency for its clients. In doing so, Managecore planned to improve customer service by making it easier for clients to monitor their SAP environments and get real time alerts. Avantra, an automation platform for SAP and non SAP environments, stepped in with its AIOps platform to offer a multitenancy solution to Managecore. Besides automation, Avantra provided a real time SAP monitoring solution.

E-3 Magazine, in the June 2023 issue, featured a cover story about Avantra and the collaboration with our customer Nagarro. Reason enough to let the mind wander a bit and write a little more about this exceptionally good collaboration. It all started in 2013, back when CIBER Managed Services GmbH and our solution was not yet called Avantra, but Xandria. From the initial product presentation in Freiburg im Breisgau, my hometown, it was easy to see how well the attendees understood the solution, and from the questions and answers, it became clear how well we, at Avantra, knew the problems of a fast growing managed services business.

With around 130 employees, Innflow, one of the leading SAP consulting companies in Switzerland, implemented the Avantra AIOps platform for its private cloud infrastructure, three and a half years ago. Initially, the aim was to monitor its customers' SAP systems more precisely. After deploying Avantra, the SAP Basis team at Innflow quickly gained better control over the status of all customer systems and recorded significant quality improvements, as Felix Hausheer, Team Lead SAP Basis, confirms.

Time is precious and not for sale. Or is it? UMB AG, a leading Swiss IT service and managed services provider, takes the opposite view. Under the company motto "Creating Time", UMB provides its customers with more time which they use for their core business instead of IT administration. A core UMB service is complete support for SAP landscapes, be it on premise, in the UMB data centers or in the cloud. Here, UMB has relied on the artificial intelligence of the Avantra AIOps platform for a good five years in order to manage both its own SAP systems and its customers' as efficiently as possible.