How Return Fraud Detection Misses the Products Inside the Box
Many return fraud detection workflows stop at the process layer. They confirm that a label was scanned, an RMA number matches an order, and a package falls within an accepted weight range. None of those checks confirms what is inside the box. A returned item can clear every check and still differ from the product that shipped. It may be a swapped SKU, a downgraded substitute, or a counterfeit. For teams processing returns at scale, this fraud pattern can pass unnoticed because the tooling verifies a transaction rather than inspecting a physical object.
