As a Cloud Service Provider (CSP), Managed Service Provider (MSP), or Managed Security Service Provider (MSSP) you are instrumental in delivering effective and reliable managed security services to your clients. With cybercriminals taking advantage of less secure environments and becoming more advanced with their security breaches, this is becoming increasingly complex.
In 1988, Neil Rackham wrote SPIN Selling, a book designed to teach a sales method revolving around problem-solving rather than following a script.
At N-able, we pride ourselves on creating a world-class culture where people are the center of everything. We know that when we take care of our N-ablites, they will be able to bring their best energy to work every day and focus their time and attention on supporting our customers. This same idea holds true for MSPs—and anyone who wants to create an exciting and desirable culture within their own organization.
I was hosting my regular monthly Business Office Hours a few weeks ago and the following question was posed by one of my partners: “Do you have any collateral or talking points I can use to help persuade my break/fix customers to move over to managed services?”
As I said the first time I wrote about this topic, “You don’t know what you don’t know.” In this blog, we’re going to look at five more things in N-central that you might not know how to use—or you might not even know about them at all. If you haven’t read my first blog, check it out here.
For the second year running, CRN readers have voted N-able as the Number 1 RMM software in the Annual Report Card (ARC) Awards. The ARC Awards are one of the most prestigious honors in the IT industry, highlighting vendors’ commitment to partner satisfaction and reinforcing their dedication to channel partners through nurturing and growing partner relationships.
In the first portion of the underutilized RMM features series, we discussed the use of Site Concentrators and Data Overdue Cross-Checks. This time we’re going to discuss Monitoring Templates. MSPs have shied away from Monitoring Templates in the past because of the effort needed to set them up. I think this is the wrong way to look at them; we need to be thinking long-term here.
While it is fair to say that in recent years we’ve seen a shift to servers being deployed in the cloud through Microsoft Azure or AWS, I’m sure if you’re reading this today you still have a large percentage of physical servers under your management, including Hyper-V and ESXi hosts. N-central’s ESXi monitoring should automatically detect and monitor the hardware in these boxes, but what about the rest?
