Operations | Monitoring | ITSM | DevOps | Cloud

Over the past few Boot Camps I’ve done since becoming a Head Nerd, automation has been a continuing topic of discussion, and one that brings up various roadblocks. Many of the MSPs that I have talked to one-to-one after the Boot Camps have said they were “embarrassed” to ask more questions about automating their service delivery as they didn’t want their peers “laughing” at them. If you fall into this category, don’t panic!

Are your technicians struggling to find efficient ways to handle manual work? Or is your business at capacity and not able to keep up with the growth of your business? You’re not alone. There are many MSPs needing easier ways to manage large workloads. In today’s busy tech space, if your businesses can’t keep up with the pace, you’ll likely face big issues. Many companies are falling short at the most basic of admin tasks, like managing large volumes of Microsoft 365 licenses.

Since the start of the pandemic, our MSP and IT Pro partners have been the ones responsible for enabling the infrastructure to support the new hybrid workforce and transition the businesses around them to the cloud. As these new paradigms continue to embed themselves in our business realities, you, as MSPs and IT Pros, are perfectly placed to take control of the challenges of moving to the cloud and helping your customers and your organizations take advantage of the opportunities they bring.

When it comes to cloud adoption, the analogy I always use is that our networks used to be built like castles. We put all our servers and users inside, and we had big walls to protect everything. Today, we’ve shifted large parts of our businesses outside of these walls, and moved them to various cloud and SaaS providers. As a result, we no longer always have the knowledge or expertise to secure and protect them.

For some N-central users, clicking on the Active Issues view and seeing the total number of issues in the bottom right hand corner can be daunting and lead you to think ‘How am I ever going to get this under control?’ In this blog, we are going to look at a few steps you can take to address some of these issues and bring that number down, so that your Active Issues view returns to a useful dynamic dashboard, with key issues that you need to address.

What would you call software installed on your Mac, that’s hidden from sight, difficult to remove, and that silently monitors everything that happens on the system? You might call it spyware, or a RAT (Remote Access Trojan), and start thinking about how best to get rid of it. However, that same description can also be applied to the software that’s used to keep your machine safe from such threats.

The increasing frequency and severity of ransomware attacks are driving significant changes in the cyber insurance market. The May 2021 attack on Colonial Pipeline Co. showed—or rather, confirmed—just how vicious and financially damaging these events can be. Unsurprisingly, cyber security insurers are taking steps to limit their exposure to losses from cyberattacks.