East Hanover, NJ – March 10, 2023 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, announced that it had been presented with a Bronze Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service.
Understanding the role and function of IT Support.
An IT service desk is a functional unit that holistically maintains the IT service delivery–from “break-fix” to problem and change management to service level management.
Learn how to effectively respond to incidents and ensure business continuity with these incident management best practices.
Ensuring continuity of IT Services through effective incident management process.
As the saying goes, a picture is worth a thousand words. This is especially true when describing your problem to IT support. The good news is that Alloy mobile apps can since now handle attachments, including pictures and documents! Technicians and end-users can attach files when submitting issues or collaborating on tickets—in short, in all their daily operations. The new feature enables uploading an existing file from the device library and taking a picture immediately in the app.
A help desk is a group, department, or external service that users contact for assistance through various channels.
New Jersey, December 9th, 2022 – Alloy Software is proud to announce the new release of its Alloy Navigator ITSM/ITAM suite, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. The December 2022.2 release focuses on usability enhancements. The brand-new features aim to provide more straightforward navigation through the product, add more apps you are already familiar with to integrations, and introduce automated audits for macOS.
Alloy Software Inc. today unveils a brand-new mobile experience for end-users of its Alloy Navigator ITAM/ITSM suite. The new app offers mobile users the ability to report issues and track their progress, request services from the IT team, search for answers in the knowledge base, reserve equipment for temporary use, and more.
Alloy Software released a new cumulative update to the Alloy Software ITSM/ITAM platform. This update (2022.1.1) includes quality improvements, improves stability, and resolves a number of issues reported in earlier versions. The update involves Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.
