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Internet disruptions can be a real headache for any organization, but for eCommerce companies in particular, they’re proving to be a lot more than just an inconvenience. A new study by Forrester Consulting is bound to send shockwaves through the industry by quantifying the actual cost of Internet disruptions. Spoiler alert: it’s higher than you think.

We recently featured in Ecommerce Age. If you missed the write up, you can catch up in full, here… As ecommerce continues to outdo the high street, Black Friday sales are becoming as much of a tradition as Christmas dinners. But shoppers are very influenced by external factors, from the economy to website experiences. We outline the key ecommerce challenges this Black Friday…

This year, global ecommerce transactions are expected to grow by over 12% during the 2022 holiday season. As the industry continues to rely more on ecommerce, retailers are looking at new ways to improve customer experience and provide a safe and secure shopping journey. In an increasingly competitive space, many retailers are leveraging their data assets to accomplish more, spark innovation, create more personalized experiences, and drive higher conversion rates.