Operations | Monitoring | ITSM | DevOps | Cloud

Alert correlation solved the noise problem. But noise was never the whole problem. Today’s most disruptive incidents cascade across networks, infrastructure, applications, and services simultaneously, without clear visibility into the true root cause. As a result, L1 teams are left manually piecing together context from multiple dashboards and tools to find the primary root cause while SLA clocks keep ticking and end user tickets add up.

AI incident assistant from BigPanda gives L2, L3, and SRE teams instant answers to resolve incidents faster without manual triage or tool-switching. IT teams lose critical minutes during incidents because context is scattered across Slack threads, bridge calls, monitoring tools, and historical tickets. The BigPanda AI Incident Assistant fixes that by surfacing relevant knowledge exactly when and where responders need it. It gives responders evidence-based resolution paths drawn from historical incidents and live system data, without leaving your workflows.

AI Incident Prevention from BigPanda stops change-related outages before they occur by leveraging risk scores, trend analysis, and guided remediation steps. Manual IT changes are still a leading cause of IT outages and disruptions. BigPanda AI Incident Prevention addresses this by automatically scoring change requests against historical data, flagging high-risk changes before they go live, and surfacing the recurring problems that cause service degradation.

AI ticket assignment, automated. See how BigPanda L1 Agent routes incidents to the right team in seconds. Enterprise IT teams spend the bulk of L1 capacity on manual triage — connecting fragmented context across tools and routing incidents that often land on the wrong team anyway.

The best incident is one that never happens. The BigPanda team recorded a live demo of the AI Incident Prevention & AI Incident Assistant as part of ITSM Week, hosted by the Service Desk Institute. ITSM teams are measured by how effectively they prevent disruption. Yet many teams still spend too much time reacting to noisy, low-context incidents after impact has already begun. Watch this on-demand session to learn how leading organizations are moving beyond manual firefighting to autonomous operations with Agentic AI.

Most AI tools recommend the next step. BigPanda's AI specialists take it — autonomously, inside ServiceNow and Now Assist. Watch how BigPanda and ServiceNow work together to detect, triage, investigate, and resolve incidents end-to-end.