AI as Infrastructure: How Autonomous Software Is Running Home-Service Back Offices
Home-service companies across the U.S. are turning to fully autonomous AI to manage back-office workflows from end to end - no human oversight required.
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Digitate Advances Agentic AI Platform to Accelerate Enterprises Towards Autonomous, Ticketless IT and Business Operations
New release launches purpose-built AI agents for IT and SREs as well as AI Assistants for CIOs to tackle complex enterprise tasks.
Watch Automation in Action - Live! (June 2025)
Tired of endless alerts, escalating ticket volumes, and constant firefighting? It’s time to take back control. Join our next live demo to see how the Resolve platform orchestrates workflows that actually work! Reduce noise, slash resolution times, and free up your IT and network teams to focus on what really matters. We’ll show you how Resolve can: Get an exclusive, behind-the-scenes look at how automation and orchestration can help you scale your operations efficiently.
AI Service Desk Showdown: RITA vs. Legacy Chatbots
Over the last decade, IT teams have leaned on chatbots to manage rising support volumes, aiming to deflect tickets and lighten the burden on overworked service desk agents. These legacy chatbots served a purpose—but today they’ve hit a wall. Static responses and script-based flows can’t keep pace with the expectations of modern digital workers or the dynamic needs of enterprise IT. That’s where a new kind of intelligence emerges.
System Hardening Explained: Types, Techniques, Examples & Mistakes to Know
The broad umbrella of today's IT security includes standards, tools, technologies, and human practices that reduce risk and protect your systems. System hardening is one conceptual catch-all for those components of IT security — but what does system hardening mean in relation to your actual day-to-day operations? And how do you achieve system hardening without burdening your whole team?
The Key Differences Between Manual and Automated Mailroom Operations
Mailrooms have evolved significantly in recent years, transitioning from traditional manual processes to automated solutions. This shift has transformed how businesses handle incoming and outgoing mail. Understanding the differences between manual and automated mailroom operations can help companies optimize their processes, reduce costs, and enhance productivity.
CFEngine: The agent is in 49 - Demo of CFEngine 3.26
"CFEngine: The agent is in" is our monthly webinar series, where we show new features, teach best practices, and keep the community informed about everything CFEngine.
The Future of IT Operations Is Zero Ticket
For years, IT teams have lived and died by the ticket. Every incident, every request, every change: logged, routed, triaged, assigned. We built entire platforms, teams, and workflows around this idea. But the IT environment has changed. Complexity is exploding. Expectations are rising. And the ticket? It’s become a bottleneck. If you’re in IT operations, you already feel this. The relentless volume. The alert fatigue. The rising MTTRs and missed SLAs. The pressure to do more with less.
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Extreme automation and the SAP Cloud ERP journey
Cloud ERP arrives as the new holy grail of ERP architecture: a composable, flexible and scalable collection of core business services working together to meet enterprise ERP needs. Of course, getting there for a large enterprise with significant existing complexity across legacy SAP implementations isn't a trivial task. Much has been written about S/4HANA migration, but less explored are the benefits of automation solutions used for the regular operations of SAP to migration projects. These solutions offer a number of accelerators and benefits to migration projects and SAP teams, so it is worth exploring.
Can AI Eliminate IT Tickets? Exploring the Future of Automated IT
What if IT issues could be resolved before a ticket is ever created? In this episode of Tech Transformed, Sean Heuer, CEO of Resolve Systems sat down with host Shubhangi Dua of EM360Tech to explore the groundbreaking concept of Zero Ticket IT. Heuer explains it's not about solving tickets faster—it's about eliminating the need for them entirely. Together, they dive into how agentic AI and intelligent automation are reshaping the future of IT operations, moving away from reactive models and towards seamless, proactive resolution.