Operations | Monitoring | ITSM | DevOps | Cloud

IT on the 4th of July? Not with AI. | Zero Ticket Minute

What if your IT team could enjoy the Fourth of July without getting interrupted by password resets, VPN issues, and routine service requests? In this week's Zero Ticket Minute, see how agentic AI and automation help eliminate repetitive tickets so IT teams can enjoy the holiday while work gets done.

Puppetlabs Modules Now Have Tiered Review Cycles

If you've been watching the Puppetlabs namespace on the Forge (or waiting on a pull request you opened) you've likely noticed that the pace of inclusion of community pull requests and fixes into the module releases has slowed over the last several cycles. That isn't how we want to serve the community that built these modules with us. The team has been reviewing how we can improve and this post is our commitment to do better. Here are the steps we're taking now: Back to top.

Why AI agents need a job description | The future of agentic AI in IT

An AI agent is only as useful as the job you can safely hand it. In this Zero Ticket Minute, Ian Coppock, Resolve Customer & Partner Marketing Manager, breaks down why enterprise AI is moving toward purpose-built agents with defined roles, scoped permissions, and real guardrails. That is the foundation for autonomous IT operations and Zero Ticket IT. Subscribe for weekly insights on AI, IT automation, and where enterprise operations are heading.

How to Build Enterprise AI Agents with Natural Language | Agent Lab Demo, Guardrails & AI Skills

Most enterprise AI agents take weeks to build. This one takes minutes. Watch how Agent Lab creates purpose-built agents with natural language, adds reusable skills, and sets guardrails before anything ships. From idea to production-ready in a single sitting.

A Trader's Guide to Choosing the Right VPS for Automated Trading Strategies

If you have ever run an automated trading strategy on your home computer, you probably know the frustration of a sudden power cut or a slow internet connection ruining a perfectly good trade setup. This is one of the biggest reasons traders look into a VPS for trading. A virtual private server keeps your trading software running around the clock, without depending on your laptop staying on or your home Wi-Fi staying stable.

How to Evaluate an Agentic Process Automation Platform in 2026

Agentic AI has moved quickly from experimentation to enterprise planning. IT leaders are no longer asking whether AI agents can summarize tickets; they’re asking a more important question: Can agentic AI actually complete work consistently and measurably? That is where agentic process automation becomes critical.

Driving Value from Puppet Metrics: Puppet Observability Data Connector

The Puppet Observability Data Connector is a premium Forge module included with Puppet Enterprise Advanced (PEA). This module provides a deeper dive into your Puppet agent reports. Visualizing these metrics gives you a great way to identify what is healthy and unhealthy in your environment.

Grafana & PagerDuty: Automate incident management with ServiceDesk Plus Cloud

������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.