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SolarWinds

SolarWinds Lab Episode #78: Migrating From Ticketing to Full Service

While it would probably be impossible to manage your business's technology or keep users happy without a help desk, there’s a limitation. You’re still interrupt-driven, reacting to a pile of problems and an endless stream of mundane tasks. In an ideal world, you users would self-manage, so you can be more proactive, and focus on the big issues that your business actually cares about. That’s where Service Desk comes in.

24/7 Outside-in Web Application and User Experience Monitoring

SolarWinds® Pingdom® is used by Traxo to provide an outside-in, third party assessment of the availability and performance of the web services they provide to the travel industry. They also use Pingdom to monitor the customer's digital experience so they can make sure they continue to deliver a high level of performance.

Logging with Context

When troubleshooting an issue with logs, it’s often fairly easy to find an important log; for example, an exception is logged and an alert is fired. Once you find an exception in the logs, the trickier part can be understanding why the exception was thrown. One common approach to this problem is looking at the surrounding logs. Logs are typically in chronological order, so if you see an exception, look at the logs’ lines from just before the exception occurred.

Take Troubleshooting Up a Notch and Add Context to Your Logs

Today we announced an integration between SolarWinds® AppOptics™ and SolarWinds Papertrail™ to allow you to quickly move from service-level metrics, down to a trace, and then down to the logs specific to that trace. The integration between AppOptics and Papertrail provides the ability to group the log messages from a traced transaction and add trace context to your logs in Papertrail.