Operations | Monitoring | ITSM | DevOps | Cloud

Understanding how to monitor the "Golden Signals" of Site Reliability Engineering (SRE) in your Kubernetes cluster(s) is an important skill for any engineer, especially for Day 2 Operations. Fortunately, there are some very useful, powerful, and open source tools and technologies out there for accomplishing these tasks. This training session will go over how to monitor these "Golden Signals" in a Kubernetes cluster using Prometheus and Slack.

The three pillars of observability are metrics, logs, and traces. To get a complete view into your applications as well as the Kubernetes platform they run on, you need to be looking at all the different perspectives. In this session, we will look at each pillar to see how we can use the information collected to understand what is happening in our environment today and how to troubleshoot the problems we experience tomorrow. We will share how to do this using various open source tools as well as using the Datadog platform.

It's often considered hard to use persistent storage correctly with Kubernetes. The concepts of Volume, PV, PVC, Storage Class; the implication of read-write-once vs read-write-many; the difference between Deployment vs StatefulSet are each obstacles for users to fully understand Kubernetes's persistent storage.

Database workloads that require fast recovery can't afford manual intervention. StorageOS engineers will highlight challenges running databases in StatefulSets and demonstrate how to solve them on Rancher.

As Kubernetes matures, enterprises are increasingly using it to run mission-critical applications with strict business requirements for uptime and availability. As a result, it is important to consider how your Kubernetes applications can recover from the failure of a server, data center and even entire region.

Conducting a network assessment is a great way to fully understand a new client’s network, and find opportunities to generate revenue when you recommend improvements—like upgrading out-of-date infrastructure. Many steps in the assessment process can be automated, but sourcing warranty and patch information about each network device has traditionally involved MSPs looking up serial numbers one by one.

To grow your MSP’s revenue and overall business performance, the best sales tool isn’t a platform or a service or even that naturally gifted ninja-rockstar-unicorn sales hire. It’s documenting and optimizing your sales process. When your sales force is equipped with a repeatable and scalable set of best practices—to articulate your business value, assess a prospect’s pain points, and ask the right questions—their efforts directly translate into a healthy bottom line for your MSP.

Selling Cloud services is an opportunity to shift clients away from on-premises infrastructure towards a more scalable network architecture. But if you’re moving clients to the Cloud, you better make sure they can always access the Cloud. That means having deep visibility and control over network infrastructure so you can provide proactive service and keep clients connected. But not all network equipment or Cloud solutions offer the same level of visibility.

Learn more about the latest AIOps research and how companies are using intelligent analytics to remediate incidents faster than ever before.

In this webinar, learn how Site24x7 Signals Status Pages give you complete control over communication of incidents, scheduled maintenances and system status with your customers. Also learn how transparent updates about an incident trail can help turn a poor service issue into a memorable experience for your customer.