Operations | Monitoring | ITSM | DevOps | Cloud

One of the questions I get asked a lot by customers, prospects, and partners is, “Will AIOps make them irrelevant?” To them, AIOps is often equivalent to automated remediation; an AIOps system automatically detects an incident and kicks off a remediation process in response to this incident, knowing exactly what process will solve the problem. IT is out of the loop, data centers and NOCs just keep humming along unattended, end users are none the wiser.

IT teams are under immense pressure to work faster than ever and deliver better results—at less cost. And they’re struggling to do it all as their organizations take in rapidly soaring volumes of data that must be captured, analyzed and deployed to improve business outcomes.

In this highly dynamic environment, organizations are looking for ways to innovate and manage resources efficiently. In the first part of the two-part blog series, we saw how organizations handled incidents without an AIOps solution and how long it took to resolve that incident — a scenario representing different steps to resolve an incident. In the second part of the two-part blog series, we look at how organizations were able to handle incidents after deploying AIOps.

Hi, my name is Erik Rudin, and I have the privilege of leading our technical alliances and ecosystem team here at ScienceLogic. We are excited to announce that ScienceLogic has acquired the network configuration and change management vendor Restorepoint. With this acquisition, we’re expanding our IT operations business into the Network Operations (NetOps) and Security Operations (SecOps) domains.