Operations | Monitoring | ITSM | DevOps | Cloud

You’ve probably seen the term AIOps appear as the subject of an article or talk recently, and there’s a reason. AIOps is merging DevOps principles with Artificial Intelligence, Big Data, and Machine Learning. It provides visibility into performance and system data on a massive scale, automating IT operations through multi-layered platforms while delivering real-time analytics.

Unlike traditional IT Ops, the role of the SRE isn’t simply focused on finding and solving technical problems. The big win for today’s SREs is supporting the organization’s strategic innovation initiatives. With the appropriate observability capabilities, it’s possible to quantify the value that software infrastructure contributes to this innovation effort.

By now, you’ve likely heard of AIOps, a technique that promises to inject new levels of efficiency into IT operations with the help of AI and machine learning. But what, exactly, does AIOps mean in practice? Which specific use cases can IT organizations enable or improve with the help of AIOps? Those may be more difficult questions to answer if you have yet to see AIOps at work in your organization.

When the U.S. Congress passed the Modernizing Government Technology Act (MGT) of 2017 as part of the 2018 National Defense Authorization Act, it established both funding and a process intended to help bring aging federal IT systems and infrastructure up-to-date with state-of-the-art technologies common in the private sector. According to the legislation, the goals of MGT are to.

As today’s IT infrastructure becomes more complex, a continued reliance on legacy systems can become costly as IT operations get bogged down in inefficiencies and hampered by unreliability.

In today’s highly competitive and volatile business environment, service outages can result in the loss of customers. Because of those high stakes, it’s imperative that companies take action to avoid outages. But how can you prevent them before they happen? Enter artificial intelligence (AI). AI and machine learning can run in the background to monitor systems and detect anomalies before humans can spot them. ServiceNow Predictive AIOps was designed with this purpose in mind.