We’re excited to announce that Zendesk is now available as a pre-built content source, along with a host of others, as part of the Workplace Search application. With more than 130,000 customers in 30 countries, Zendesk has become one of the de facto customer service platforms in the world. Each day, millions of users interact with support agents via the cloud-based tool regardless of the support channel they choose.
With Elasticsearch machine learning one can build regression and classification models for data analysis and inference. Accurate prediction models are often too complex to understand simply by looking at their definition. Using feature importance, introduced in Elastic Stack 7.6, we can now interpret and validate such models.
In these times of remote teamwork, the pressure on IT teams is at its peak. So how can you ensure teams function well and conditions are good when working remotely? How do you ensure that the IT Ops teams can support the business as per usual? VPN, office suite, critical applications, videoconference, etc. The list of priorities change, new business apps need to be added while your kids and their endless energy become your face to face office colleagues. :)
Wherever people encounter a search bar — whether on Google, phone apps, or while shopping online — they're conditioned to expect search experiences that deliver fast and relevant results. With this ever-evolving expectation in mind, millions of developers and organizations have chosen Elasticsearch for building powerful content discovery experiences over the years, to the great delight of their audience and user base.
It has certainly been quite a month. With millions of workers forced to stay home due to COVID-19, or in some cases laid off altogether, the world’s networks have been under some unusual strains. Let’s see how that’s played out during this month in glitches.
