Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to the Tech Garden, a place where our monitoring tools, like to diverse flora, contribute to a thriving digital ecosystem. Our journey starts with the foundational roots of Application Performance Monitoring (APM), crucial for initial growth and stability, like the roots beneath our fruit trees.

In twenty years of software development, I did not have the privilege of being on call, of tending to my software in production. I’ve never understood what “APM” means. Anybody can tell me what it stands for—Application Performance Monitoring (or sometimes, the M means Management)—but what does it mean? What do people use APM for?

Every business is a software business. And by software, we don’t mean code—we mean running software serving customers in production. Those customers may be internal to the company, they may pay you money, or they may represent attention that increases ad revenue—either way, making them happy is your business. And your fast, reliable software makes them happy. Application performance monitoring, also known as APM, represents the difference between code and running software.

This blog has been written in partnership with Citrix Ready Marketing and is also available on the Citrix Website.

One area where communication breakdowns commonly occur is between helpdesk / IT teams / SREs and database administrators (DBAs), especially when troubleshooting application problems associated with databases. Smooth communication between different teams is key to resolving application performance issues efficiently and speedily. However, it is usually inappropriate for helpdesk staff to have access to the database monitoring privileges and tools used by DB administrators.