Operations | Monitoring | ITSM | DevOps | Cloud

July 2020

How IT Departments Are Evolving in an Era of Remote Work

Maintaining business continuity is both more difficult and more important than ever in the era of COVID-19. Typically, IT departments evolve their approaches and technologies over time to meet the needs of customers. But that approach may soon be outdated thanks to the global pandemic.

Alleviate User Frustrations - IT Troubleshooting Made Easy

Your users have enough to worry about while working remote, and when connectivity issues arise so do frustrations. With LogicMonitor IT team can keep tabs on the tools your users rely on, allowing IT to troubleshoot issues with ease and your users to focus on the things that really matter.

Create a Cloud Migration Strategy with IT Infrastructure Monitoring

The rapid pivot towards a remote workforce is forcing organizations to adopt a cloud-first approach faster than ever. We recently surveyed 500 IT decision-makers around the globe to ascertain their views on IT automation, cloud migration, and business continuity in the face of unexpected crises. The survey found that 87% of IT professionals agree that the current COVID-19 pandemic will cause organizations to accelerate their migration to the cloud.

LM Logs: A Mission to Decrease MTTR by Bringing Metrics and Logs Together

Imagine it’s 3 AM, you’ve just been paged for a critical issue- queues filling up quickly, and you don’t know why. You turn to logs, looking for something abnormal, a change that could explain what is happening so you can fix it. Sound familiar? Unfortunately, searching through logs to uncover changes is a time-consuming process.

Proactive Monitoring with AIOps Early Warning System

Boost your efficiency and eliminate manual efforts with actionable alerts that identify anomalies. With LogicMonitor's AIOps Early Warning System teams can proactively prevent problems instead of reacting to them and therefore minimize downtime and slow downs that may negatively affect their business.

Using Dynamic Thresholds for More Proactive Issue Detection

Have you ever been paged for a critical issue and started troubleshooting only to find an obvious drop in requests that weren’t caught by a static threshold? Or a significant increase in a metric that didn’t cross a static threshold? Or even, evidence of warning alerts triggered long ago that should have enabled someone to resolve the issue and prevent it from causing business impact, but instead was ignored in the massive alert volume received by the team?

Optimizing Your Alerting Escalation Policy

Reacting to alerts can be a pain, however, there are ways to be proactive and decrease frustration concerning IT Alerting. Developing an alerting strategy saves IT Operations and Development teams time, money, and eliminates notifications from low priority alerts. Keep reading for more information on routing and escalation chains, fielding alerts, and how to communicate an alerting strategy to management.

Monitoring Your Dynamic Cloud Infrastructure

Fully taking advantage of cloud infrastructure includes the ability to scale up and down dynamically, taking the need and load off your services. The compute services like Amazon Web Services (AWS) EC2, Azure Virtual Machines (VM), and Google Cloud Platform (GCP) Compute Engine allow Auto Scaling of the instances of the service. This helps manage the responsiveness and costs of your cloud services by ensuring that the instance counts go up and down depending on demand.

Automating MSP Client Onboarding with LogicMonitor

Automating client onboarding can eliminate the tedious task of cloning dashboards, creating group directory structure, setting up reports, and configuring access roles. All of these tasks are prone to human error and to put it mildly, not really fun to do. In this blog, we’ll walk through a PowerShell script to automate some of these tasks.

Building New Teams While Working Remotely

2020 has been a year of challenges, and across all industries, companies are working hard and fast to remain efficient in the face of a new normal. Now that hiring freezes are slowly thawing out, many companies are starting to hire new people virtually and want to create remote cohesion between new and existing teammates. The lack of physical proximity means your team will need to ramp up on communication, transparency, and accountability.