Operations | Monitoring | ITSM | DevOps | Cloud

April 2019

Using premortems to calm your nerves and nail that big project

Can you ever say with certainty that your project will be a success? Nope. You can’t. But running a premortem – a thought exercise in which you imagine what could go wrong and decide how to prevent it – in the early or middle stages of your project goes a long way.

Is Parkinson's Law threatening your team's projects?

Think about the last time you worked on a large group project. Go ahead — let out that inevitable groan. Now, think about the last time you worked on a group project that was completed ahead of schedule. Yep, we hear those crickets too. Team projects are notorious for taking far more time than expected, which means you don’t have to go far to find some famous examples.

Be More Productive with Confluence

Whether you're just starting out in Confluence, or working in it every day, join Sven Peters from K15t to discover the "hacks" that will maximize your productivity and make work flow more seamlessly. Transform your content and learn the keyboard shortcuts, layout tricks, automation, and customizations that will make creating beautiful spaces and pages a breeze.

Beyond Jira: The Wall of Work

Over the past few years, Optimizely grew from a single-product company built by a handful of engineers and designers to a multi-product company built by many teams. But, its development processes didn't adapt fast enough to keep up with growth. Engineers had too many dependencies in flight, designers were added too late in the process to be effective, and the highest value work wasn't properly prioritized.

The simplest prioritization tip money can buy

Every time I get into a serious discussion about prioritization with the teams I coach, there’s a moment where someone does a big exhale (the kind where your cheeks puff out) and says “Let’s face it. We’re trying to do way too much and we’re kidding ourselves if we think we can do it at high quality.” And every time, they’re right.

Resolve Incidents Faster: Transforming Your Incident Management Process

Incident response teams are evolving, thanks to DevOps, agile, and today’s demand for always-on services. But, what’s the best way to respond when you’re faced with a complex mix of systems, software, and teams? Is there a way to respond faster, collaborate better, and continuously improve your incident management process?

Beyond IT: How to Use Jira Service Desk for Non-Technical Teams

Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.

DevOps vs. Compliance: A Guide to Having it All

Atlassian product teams use a blend of agile and DevOps practices. But there are still SOX and ISO compliance standards to meet when it comes to change management. What's a modern dev team to do? Join Guy Herbert, Atlassian's IT compliance lead as he shows how we combine peer review and build testing with a new approach to compliance in order to deliver customer value quickly while meeting our compliance obligations.

DevOps Starts by Knowing Your Numbers

If you want your DevOps initiative to take off, be prepared to provide some metrics! IT organizations that can't quantify their risk factors and exposure are likely to make investments in DevOps where it doesn’t matter. After working with several teams that lost their support for DevOps after making automation investments in areas that weren't important, Anne Hungate's “Know Your Numbers” model emerged.

Your Journey to Cloud-Native Begins with DevOps, Microservices, and Containers

Everyone is excited about cloud-native applications. And for good reason! They're scalable, resilient, portable across cloud environments, and make it easier to incorporate customer feedback quickly. But there's a catch: cloud-native applications fundamentally change the way you provision, deploy, and manage your infrastructure.

After Agile, DevOps, and Lean IT: Modern Methodology in the Age of Disruption

In an age of disruption, increasingly complex and chaotic problems demand emergent or completely novel practices. Decades-old practices no longer work, raising difficult questions about the role of management in a world being disrupted by technology.

Product Keynote: Jira Service Desk, Opsgenie, Statuspage

Software has changed the way we work, and no one has had to adapt faster than the IT team. In this keynote, learn about the new developments across Atlassian cloud products targeted at helping IT teams meet the challenges of building a world-class operations, incident management and support organization.

How to Create Jira Custom Fields - Demo Den April

Jira Product Manager demonstrates how to create custom fields in Jira Cloud in this month's Demo Den - a monthly feature demo brought to you by the makers of Jira Software Cloud. Nathan Sturgess showcases how to create custom fields in both classic and next-gen. See how much easier it is in next-gen. Also hear the answer to the Spicy Question of the Month: “Is Jira turning into Trello?” (Hint: it’s not).