Operations | Monitoring | ITSM | DevOps | Cloud

The concept of managing up is simple -- in order for you to influence decision-makers, you need to learn how to speak their language and show initiative when it comes to solving problems. Even as an entry-level manager, you can have a lot of influence over decisions just by working closely with your direct manager and even executives. In this stream, we'll be talking with IT leaders about how they manage their managers through constant communication, proper expectations, and frank discussions about business impact so that they're able to better influence decisions on a broader scale.

Mobile security is crucial as smartphones become prime targets for cyber attackers. The shift from desktop to mobile usage has increased vulnerabilities, especially during the COVID pandemic. Key statistics show a rise in mobile phishing attacks and risks from unsecured connections and risky apps. The session highlights the need for mobile threat defense solutions and user education to balance comfort and security.

Users often require support beyond self-service options. The technical support team acts like an emergency room, prioritizing urgent needs and aiming for quick resolutions. Ivanti's experts tackle issues at their source, providing both immediate fixes and long-term strategies. An intelligent routing system connects users with the most qualified engineers, ensuring effective support and maximizing the potential of IT and security solutions.

When is the right time to replace your hardware? That’s one of the most common questions IT leaders face. The hardware lifecycle is a major dilemma: replace too early, and you waste resources; wait too long, and you risk productivity, security, and even sustainability. That’s where AlmaAnalysis, the new feature of Almaden’s Collective IQ, comes in. With AI-powered smart analysis, your IT team can: Evaluate the real performance of every device. Predict bottlenecks before they impact users. Compare whether it’s smarter to upgrade components or invest in new equipment.

The Session 1 roundtable showed you where the industry’s headed. Now it’s time to chart your own course. In this practical, hands-on session, we’ll take the big-picture insights from Session 1 and translate them into actionable steps for your business. Learn how to build the right foundation across people, process, and product go-to-market so you can move from strategic ideas to tactical impact. 0:00:57 – Position yourself as the AI advisor for clients.