Operations | Monitoring | ITSM | DevOps | Cloud

How customer service automation helps your business Ask anyone walking down the street if they have had a bad customer service experience, and the answer will probably be “Yes!”. Customer service is the backbone of many businesses, but getting it right can be tricky. That is especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures costs money and equally precious time.

The holidays are here. It’s the happiest time of year but also the most dangerous time for your website. This season usually means sales and events, which bring in a surge of website traffic and strains to your systems. If you are not prepared for these changes, your website could pay the price and ultimately damage your business’s reputation and revenue. We want to avoid these catastrophes.

Logs are an integral part of any system that helps you get information about the application state and how it handles its operations. The goal of this blog is to compare the commonly used logging solutions, i.e., ElasticSearch(ELK stack) and Loki(PLG stack), with SigNoz on three parameters: ingestion, query, and storage. Performance benchmarks are not easy to execute. Each tool has nuances, and the testing environments must aim to provide a level playing field for all tools.

As a data professional, I often think about all the things around me generating data and consider where this data is ultimately being used. Have you ever taken a minute to consider exactly how much data is being generated at any point in time? I love collecting data and looking at ways it can be used and living in a “smart” home with appliances logging and reporting usage patterns certainly provides a lot of opportunities.

Life at a startup often feels like a 100-meter sprint, head down, and focused until you cross the finish line. Only then do you really know what you have achieved. While a startup's work is never finished, every year we take a pause to reflect on what we have achieved over the past twelve months. And boy, was 2022 a good one!

Microsoft Azure was a relative latecomer to the public cloud market: AWS preempted everyone in 2006, and Google GCP came next, in 2008. By the time Azure launched in 2010, the public cloud market had already grown to more than $24 billion. Despite being third to the party, Azure had a key advantage: The Microsoft Office Suite was (and is) a go-to choice for corporate collaboration.

Amazon’s native monitoring and management service AWS CloudWatch is great for basic monitoring and alerts. However, on its own, it may not be the best solution for analyzing log data at scale — especially if you need to analyze data outside of AWS. Many teams may find themselves restricted by retention issues and basic analytic features with Amazon CloudWatch logs for troubleshooting use cases.

Outlier Detection is now available as part of the Grafana Machine Learning toolkit in Grafana Cloud for Pro and Advanced users. With this feature, you can monitor a group of similar things, such as load-balanced pods in Kubernetes, and get alerted when some of them start behaving differently than their peers. There’s supposed to be a video here, but for some reason there isn’t. Either we entered the id wrong (oops!), or Vimeo is down.

This 2022 was an incredible year for Epinio, SUSE’s application development engine for Kubernetes, enabling developers to go from Code to URL in one push. We removed many dependencies in the first few months, increasing the deployment speed and shortening the development feedback loop. We standardized the installation process with Helm, dropping the original installer. We added many new features, such as Services, allowing developers to provision custom resources autonomously.