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The latest News and Information on Managed Service Providers and related technologies.

Cove Data Protection Release Update 2024.10

The Cove Data Protection team is excited to announce that Standby Image Rollback is now available. This new capability allows users to quickly and easily rollback to an earlier version of Standby Image if the latest one is corrupted or compromised. With this release, we’ve also added Microsoft 365 Restore to Alternate User, improved the delta restore mechanism for Standby Image to Azure, and made several reliability updates and fixes.

Guide: Tips and Best Practices for IT Budgeting

Why is budgeting important for IT departments? IT budgeting plays a vital role in the success of modern organizations. By carefully planning and allocating resources, you can make sure that your IT department supports business objectives while managing costs effectively. This article provides tips on best practices for IT budgeting.

Networking Basics: OSPF Protocol Explained

Open Shortest Path First (OSPF) is a standard routing protocol that’s been used the world over for many years. Supported by practically every routing vendor, as well as the open source community, OSPF is one of the few protocols in the IT industry you can count on being available just about anywhere you might need it. Enterprise networks that outgrow a single site will often use OSPF to interconnect their campuses and wide area networks (WANs).

MSP's Guide to Getting Started With Compliance as a Service

In this episode of Beyond the Horizon, Stefanie Hammond steps in to interview Lewis Pope about the critical role of compliance in the managed services provider (MSP) landscape. They discuss how MSPs can pivot to offer Compliance as a Service (CaaS), the importance of internal assessments, and the challenges faced when implementing compliance strategies. Lewis emphasizes the need for MSPs to adapt to changing client demands, manage internal cultural shifts, and consider partnerships to enhance their compliance capabilities.

How to Dig Deeper on the Network When You Don't Have NetFlow

Bro, I ain’t got flow isn’t only heard at your local hip hop mic night. It’s a gripe from many network administrators who have inherited small environments, networks with lower-end gear, or who are in the trenches dealing with a time-sensitive issue and need to dig deep—now. NetFlow is a Layer 3 protocol that, over time, allows administrators to see how much traffic is being generated, by whom, and where that traffic is going.

Introducing SNMP Poller History

Despite everyone’s best efforts, network failures happen. And when downtime means lost productivity, fast troubleshooting becomes an integral part of IT operations. So with the addition of SNMP poller history, Auvik providing users an archive for troubleshooting, analysis, and planning. When it comes to managing network issues, diagnosing the root cause is the first step. And often, there’s a gap between when an incident occurs, and when it’s reported. And herein lies a big problem.

Network Time Synchronization: Why and How It Works

When something goes wrong, you need to look through your log messages and figure out important things like which device saw the problem first. This automatically tells you where to start looking for the root cause. If your clocks aren’t synchronized, it becomes much more difficult to correlate log messages between devices. More generally, you want to know if the similar log messages you’re seeing are related to the same incident or if maybe some of them happened much earlier or later.

3 Minor Network Alerts You Shouldn't Ignore

When you put Auvik on a network for the first time, the software automatically starts monitoring that network for more than 40 potential issues. When Auvik finds an issue, it triggers an alert. Network alerts range in severity from emergency at the top all the way down to informational. As you work with Auvik, you may see a lot of alerts coming your way. It’s obvious you need to deal with the emergency and critical network alerts. But what about the simple warnings and informational alerts?

How I Strategically Tune Auvik Alerts to Reduce Noise and Optimize Monitoring

One of Auvik’s best and most popular features is its alerting capabilities. It allows my MSP—5K Technical Services—to automate device metric tracking, allowing us to monitor the status of our clients’ networks remotely. This is a huge boost in efficiency. However, right after deploying Auvik on a new client site, the volume of alerts can be a bit overwhelming. Auvik is pre-configured to alert on a list of standard metrics at industry best-practice thresholds.