Operations | Monitoring | ITSM | DevOps | Cloud

Many cloud providers offer services that scale with usage. However, unanticipated overutilization of compute instances, serverless functions, or managed databases can quickly drive up costs. Managing these resources effectively is crucial for keeping cloud spending predictable.

KPI dashboards can look like progress, especially when charts move and targets turn green. In many organizations, the dashboard becomes the meeting, the meeting becomes the process, and the process quietly replaces real problem solving. The result is a lot of motion, not much traction, and a team that feels busy without feeling effective.

Access to data is critical for SaaS companies to understand the state of their applications, and how that state affects customer experience. However, most companies use multiple applications, all of which generate their own independent data. This leads to data silos, or a group of raw data that is accessible to one stakeholder or department and not another. Data silos also prevent information from different sources from being blended together to gain a more accurate picture of what's happening in your application.