Fifteen years ago, the Internet was a very different place. It operated on a very different scale, had different market leaders and it faced different technical challenges. What has not changed, however, is the need for the best – indeed ever higher - performance and resilience. We founded Catchpoint in September 2008 (amid terrible economic conditions) with the desire to make the Internet better. Not exactly the greatest year to launch a startup.
In the world of performance testing there is a heavy focus on the practice of load testing. This requires building complex automated test suites which simulate load on our services. But load testing is one of the most expensive, complicated, and time consuming activities you can do. It also generates substantial technical debt. Load testing has its time and place, but it's not the only way to measure performance.
As IT infrastructures become increasingly complex to monitor and manage –with new compelling technologies such as virtual machines, software-defined networks and containers overlaid onto existing technology stacks– IT operations teams face the additional challenge of nearly unmanageable ticket volumes. Ticket prioritization, correlation, redundancies and sheer speed of ticket generation become problems in and of themselves.
In today's digital landscape, most people understand that no system is perfect and data is never 100% safe. Incidents are bound to happen. How people learn about those incidents often influences their reactions. Mishandled incident communication can have drastic consequences for your company. For starters, it can drag out the incident response and harm your bottom line.