Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Planning in customer service: manage emergencies caused by customers' poor planning

Have you ever heard the saying: “Poor planning on your part does not imply an emergency on my part”? But don’t worry, we’ve got you covered. In this articWell, let’s just say Bob Carter, the man who said it, was clearly not in the customer service business. When we talk about dealing with clients, poor planning on their part can quickly turn into an emergency on your part. And believe me, there’s nothing nice about an emergency with a client.

Best 19 Performance Monitoring Tools: APM vs. NPM

In today's digital landscape, where performance is a key factor in delivering exceptional user experiences, organizations rely on performance monitoring tools to optimize their applications and networks. From Application Performance Monitoring (APM) to Network Performance Monitoring (NPM), these tools provide valuable insights into the performance of critical components in the technology stack.

Application Experience: Faster Value and More Comprehensive than Ever

We are excited to announce the availability of significant enhancements to Application Experience and its use-cases and capabilities. For Application Experience, the 2023.4 release delivers an all-new Library Pack, coupled with several in-product enhancements to offer customers faster time to fully configured operation and increased value.

Our Opsgenie integration is now available

When we detect a problem with your site we can notify you via mail, a slack message, a webhook, or any of our other notifications channels. For most of our users this is enough, but those work in larger teams often need more flexibility. Today, we are launching our Opsgenie integration, a modern incident management platform.

Collaboration Experience: Latest Update Is More Comprehensive and Easier to Use

We are excited to announce the availability of an all new, detailed and comprehensive Collaboration Experience Library pack with the 2023.4 release. This library pack gives Collaboration Experience users much greater insights for faster and more efficient troubleshooting of employee experience issues with Teams and Zoom calls. Full function workflows are included: All are designed to together simplify and speed the Collaboration Application issue workflow.